German-Speaking Customer Service Agent

German-Speaking Customer Service Agent

Remote

Job Overview

Location

Remote

Employment Type

Full-time

Work Arrangement

Remote

Sector

Customer Service & Support

Experience Level

Junior (1-3 years)

Application Deadline

October 20, 2026

About the Company

The Global Talent Co. is a dynamic organization dedicated to connecting exceptional global talent with innovative technology and lifestyle companies worldwide. Their core mission is to ensure everyone has equal access to opportunities, irrespective of their origin. They foster a vibrant community of over 25,000 professionals, empowering them to build meaningful and impactful careers with leading international businesses. The client company you will be supporting is a rapidly expanding European consumer lifestyle and wellness brand. This brand boasts a significant digital footprint and a loyal customer base across the DACH region, known for its commitment to customer experience and a detail-oriented team culture.

Job Description

We are seeking a highly reliable and polished German-Speaking Customer Service Agent to join a fast-growing European consumer lifestyle and wellness brand. This fully remote position offers the opportunity to make a direct and visible impact on brand perception through exceptional customer interactions.

You will be an integral part of a dynamic, detail-oriented customer care team, operating during Central European Time (CET) business hours. This role is ideal for someone who takes genuine pride in delivering outstanding customer service and is comfortable working independently within a structured remote environment.

Required Skills

• German Language (Native/Fluent)Customer ServiceTicketing SystemsWritten Communication (German)ReliabilityProfessionalismEmpathyIssue ResolutionRecord KeepingCollaboration

Key Responsibilities

• Respond to customer enquiries via email and other written channels professionally and promptly in German.
• Resolve issues, complaints, and questions with empathy and efficiency.
• Ensure every customer interaction reflects the company's high standards and brand voice.
• Identify recurring customer issues and flag them to the broader team for continuous improvement.
• Maintain accurate and up-to-date customer records.
• Collaborate effectively with internal teams to ensure seamless customer experiences.

Qualifications

• Native or fluent German speaker; all customer communication is exclusively in German.

• Proven customer service experience, demonstrating a strong track record of success.

• Prior experience utilizing ticketing systems for customer support.

• Excellent written German skills, characterized by clarity, professionalism, and warmth (to be assessed during interviews).

• Demonstrated reliability and consistency, including strong follow-through and ownership of responsibilities.

• Ability to remain calm under pressure and handle difficult customer interactions with professionalism.

• Comfortable working remotely and independently within a structured team environment.

• Availability to work during Central European Time (CET) business hours (Monday–Friday).

• Benefits & Perks

• Competitive salary (to be discussed during the interview process).

• Fully remote work position, offering flexibility.

• Paid annual leave.

• Exposure to a dynamic and growing European consumer brand.

• Supportive team culture and access to ongoing learning opportunities.

• Access to The Global Talent Co.'s wider professional community of over 25,000 global professionals.