About this role
The project offers a comprehensive range of technologies and services for reliable and user-friendly injection systems for self-medication. Its customers are pharmaceutical and biotechnology companies that develop, manufacture and distribute drugs for injection.
Phone, email and chat support for customers regarding insulin pumps and related accessories.
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Providing information about the company's products and services.
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Assisting customers in connecting insulin pumps to apps on smartphones.
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Handling customer service requests with a high level of empathy and customer focus.
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Assisting customers in using and managing the insulin pump effectively.
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Documenting and tracking customer requests in the SAP CRM system.
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Escalating unresolved issues to higher-level support or management, if necessary.
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Working with local 2nd level support and other departments to resolve customer issues.
Requirements
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Native level of written and verbal communication skills in German
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Availability to work in rotating shifts;
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Good computer skills;
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Excellent communication and interpersonal skills and team spirit;
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High School Diploma
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EU passport/ID or a portuguese resident card
Benefits
- Attractive salary package.
- Relocation package.
- Paid flight tickets.
- Private Health Insurance from day one
- 1st 2 months office, then remote possible with good performance.
- Agents can be asked to office for meetings, trainings, etc. in Lisbon
- Extra performance-based bonuses.
- Permanent employment contract.
- Paid training and ongoing support.