About this role
About the Role Shift Manager based in a Delivery Station leads the operation for Amazon orders delivered to customers. You will provide leadership to Team Leads, Operators and Delivery Service Providers, and manage external agency relationships and performance in a fast-paced, 24/7 environment. What You'll Do
- Being based in one of our delivery stations, working night and day shifts as part of a 24/7 operation, including weekends and holidays.
- Overseeing the operation focused on the delivery of Amazon orders direct to customers.
- Supporting your team of operational leaders in daily management of the delivery station, including allocating labor, leading meetings, assigning job duties and communicating with internal and external suppliers.
- Working with KPIs such as On Time Dispatch, First Day Delivery Success and enhancing customer service.
- Thinking analytically about project management with attention to detail, the ability to influence others and exceptional organizational skills.
- Being obsessed by metrics and diving deep to find root causes quickly to drive improvements.
- Finding practical and simple solutions to complex problems without sacrificing quality or core functionality, utilizing exceptional problem-solving and communication skills to influence. What We're Looking For
- Quality-focused, customer-obsessed background with experience in fast-paced, changing environments.
- Leadership experience managing teams (Team Leads, Operators) and coordinating with Delivery Service Providers or external suppliers.
- Ability to thrive in a fast-paced, ambiguous environment and work in a highly collaborative setting.
- Strong analytical mindset with the ability to influence others and manage KPIs; excellent problem-solving and communication skills. Compensation & Benefits
- Salary and benefits not disclosed in this posting.