About this role
About the Job
- Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
- Build strong customer relationships and promote loyalty programs
- Recruit, onboard, and coach talent, securing succession plans
- Set and manage individual and team targets, proactively assessing performance
- Oversee store operations: inventory, cash handling, loss prevention, and compliance
- Ensure implementation of all Swarovski policies, procedures, and standards
About You
- 3+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands
- Excellent leadership, coaching, and team development skills
- Digital proficiency and strong operational know-how
- A winning personality to easily establish a trustful relationship and empower others
- Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
- English skills
What We Offer
You can expect a range of benefits, including:
- Recognition awards that celebrate your achievements
- Exclusive employee discounts on Swarovski products
- Paid volunteering leave to support causes you care about
- A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
- Comprehensive product, personal and leadership skills training to help you grow
- Opportunities for career development
Many of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.
About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
Create a World of Wonder
Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.
Recruitment Process at Swarovski
You are just a few steps away from becoming a part of our World of Wonder. Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps. If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.
CV Tips to Nail Your Dream Job
The first impression matters: make your two-page CV professional and aesthetic. Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education. Tell us how well do you speak/write any other foreign languages. We like to read the summaries of candidates’ profiles with goals and passions - they highlight your personality and motivation. If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)
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