General Supervisor

General Supervisor

General Supervisor Job Type Full Time Qualification

Experience

• Location Lagos

• Job Field Food, Beverage and Hospitality

• Job Description

• A General Supervisor is responsible for overseeing the daily activities of hotel departments, supervising staff, ensuring compliance with operational standards, and maintaining excellent service delivery to guests.

• Key Duties and Responsibilities

• Daily Operations: Supervise daily hotel activities and ensure all departments operate efficiently.

• Staff Supervision: Monitor staff attendance, punctuality, grooming, discipline, and job performance.

• Departmental Coordination: Coordinate the activities of the Front Office, Housekeeping, Restaurant, Kitchen, Laundry, Maintenance, and other departments.

• Guest Relations: Ensure guests receive excellent service and attend promptly to complaints and requests.

• Room Inspection: Conduct regular checks on guest rooms, public areas, and facilities to ensure cleanliness and readiness.

• Quality Control: Ensure the hotel maintains high standards of cleanliness, service delivery, and presentation.

• Duty Allocation: Assign duties to staff and ensure that daily tasks are completed appropriately.

• Report Writing: Prepare daily operational reports and report significant incidents to the Hotel Manager or management.

• Stock Monitoring: Monitor the use of hotel supplies and report shortages, wastage, or suspected losses.

• Maintenance Follow-up: Identify faulty equipment and facilities and ensure reported defects are followed up promptly.

• Policy Compliance: Ensure staff comply with hotel policies, standard operating procedures, and management instructions.

• Health and Safety: Monitor hygiene, fire safety, security, and general workplace safety.

• Shift Handover: Ensure proper communication and handover between outgoing and incoming staff.

• Problem Resolution: Handle routine operational challenges and escalate serious matters to management.

• Staff Training: Guide and coach employees on service standards, workplace conduct, and operational procedures.

• Revenue Protection: Monitor service delivery, authorised transactions, and operational practices to help prevent losses.

• Meetings: Attend management meetings and communicate operational instructions to relevant staff.

• Performance Monitoring: Identify staff performance issues and recommend corrective action where necessary.

Reporting Line:

• Reports to: Hotel Manager or General Manager.

• Supervises: Departmental supervisors, team leaders, and operational staff as assigned by management.

• Key Performance Indicators (KPIs)

• Guest satisfaction and complaint resolution.

• Staff punctuality, discipline, and productivity.

• Cleanliness and service quality.

• Compliance with hotel policies and procedures.

• Reduction in wastage and operational losses.

• Timely completion of assigned duties and reports.