About this role
General Manager
Responsibilities
- leading operations
- developing teams
- managing profitability
Requirements
- Leads restaurant operations
- Profitability
- Sales growth
- Compliance
- Scheduling
- Inventory
- Guest service, and team development
- Maintains ServSafe certification and manages financial and operational controls
Job description:
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Position Summary
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The General Manager is the business leader of the restaurant, responsible for driving financial performance, building high-performing teams, and ensuring operational excellence. This role owns full accountability for sales, profitability, and execution, operating as the “CEO of the store.”
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The GM sets the standard for leadership, culture, and results developing future leaders, delivering exceptional guest experiences, and executing strategic initiatives that drive long-term growth.
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Business & Operational Leadership
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Own total restaurant performance, including operations, profitability, and team execution
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Lead all daily operations with full accountability for results
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Ensure consistent execution of Quality, Service, and Cleanliness (QSC) standards
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Conduct regular self-audits and operational walkthroughs
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Ensure all systems, checklists, and processes are executed consistently
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Financial Performance & Cost Control
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Own and manage prime cost (labor + food) performance
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Maintain labor targets (~20%) and food cost targets (~31%)
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Analyze daily sales, labor reports, and key performance metrics
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Forecast sales and build strategic schedules to maximize efficiency
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Oversee payroll, cash handling, deposits, and financial accuracy
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Manage inventory, truck orders, and product levels
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Identify and prevent waste, variance, and loss
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Sales Growth & Business Development
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Drive top-line sales and execute growth strategies
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Analyze trends and guest feedback to identify opportunities
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Lead upselling and in-store performance initiatives
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Execute Local Store Marketing (LSM) strategies and community engagement
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Act as a brand ambassador within the local market
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Manage online reputation, including guest reviews and feedback
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Execute company promotions and initiatives with consistency
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Team Leadership & Development
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Recruit, hire, and retain a strong, engaged team
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Develop Assistant Managers and Shift Leaders into future leaders
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Build and maintain a leadership bench for growth
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Conduct performance evaluations and hold team members accountable
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Foster a positive, high-performance culture focused on results and development
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Create clear pathways for internal promotion and career growth
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Scheduling & Labor Strategy
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Build and manage schedules aligned with sales forecasts
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Ensure proper staffing levels across all dayparts
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Adjust labor in real time to meet business demands
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Hold leadership team accountable to labor performance and productivity
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Guest Experience & Brand Protection
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Deliver consi