General Manager: Revenue Assurance & Fraud Management

MTN Nigeria

General Manager: Revenue Assurance & Fraud Management

Job Description

Title of job:

General Manager:

Revenue Assurance & Fraud Management

Number of subordinates: 4

MTN Job Level: 4

Location of the job: CFO

Solid Reporting Line:

CFO MTN SA

Dotted Reporting Line:

Mission/ Core purpose of the Job

1. Mission/ Core purpose of the Job

To provide stewardship of MTN South Africa’s performance in the organization-wide management of revenue leakage risk, and future design and implementation of a revenue responsible organization, commercial framework and technology landscape.

The role integrates assurance and risk management disciplines into an overall proactive data-centric assurance discipline, with the goal of continuously protecting and improving financial integrity, while also enhancing business value and customer experience, strengthening the Second level of Defense. Ensures access to cross-domain data sources and cross domain analytics knowledge.

The role encompasses both Revenue Assurance and Business Assurance. Business Assurance is a level up from Revenue Assurance as it addresses not only revenues but also experiences, products, partners, and other factors that are a part of the value chain. Revenue Assurance addresses the operational aspect and is normally expected to offer a solution to a known issue. Business Assurance, on the other hand, focuses on the control aspect and isn’t directly involved in operational activities.

Business assurance is the solution which allows organizations to adequately address challenges by implementing a flexible and effective control framework with real time monitoring capabilities.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Changes in the global GSM and ICT market affects developments in future revenue environments
• Interdependency of systems and the need to understand other systems
• Changes in the business, will impact on the business plan, processes and reporting
• High cross-functional dependency to deliver timeously
• Oversight of service revenues of R40bn, cost of sales R20bn and leakage risk of R3bn.
• An operating environment that has an assessed inherent risk more than double the industry average (>7% of revenues)
• A level of Revenue Assurance capability that is lower, by 33%, than the benchmarked industry average.
• A highly skilled and multicultural environment.
• Convergence in markets and emerging adjacent revenue streams requiring complex interpretation and structuring.
• Dynamic legal and regulatory environment.
• A fast evolving industry risk environment with a material threat of cyber-crime to MTN’s future strategy and performance.
• Increased competition, slowing organic growth and increased emphasis on improved effectiveness.
• Evolving industry sector constantly presenting new challenges and opportunities to the core business.
• More prescriptive Corporate Governance requirements in line with IFRS and King III.
• A transformative environment within MTN SA that increases the risk of failure and inefficiency in the short to medium term.
• A financial performance environment characterised by slower revenue and profitability growth.
• An executive and governance environment with high expectations for transformation and improvement across the business.
• A diverse and complex operating company environment characterised by dynamic change.
• A highly regulated operating company environment that imposes requirements for compliance.
• Low levels of competency within many operating functional areas within MTN SA, restricting the implementation of best practice.
• An impacting cross functional environment with varying, and in some cases, conflicting priorities to Revenue Assurance and Fraud.
• An operating environment with a high propensity for subscriber fraud.
• Evolution of Revenue Assurance into Business Assurance

3. Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

• RA Frameworks & Polices
• Stakeholder Awareness & management
• Oversee management and coordination of Revenue Assurance and Fraud Management activities for various stakeholders within the MTN SA organization – including the Chief Financial Officer, Executive Committee, Audit Committee and various internal customers.
• Localise and implement Group RAFM strategy for MTN SA to effectively manage service revenues and profitability within an effective Governance Framework.
• Work with the EXCO and Finance business partners and take accountability to ensure that revenue leakage is prevented and minimised across MTN SA
• Influence the change in awareness and engagement required at all Executive levels in the South African Operating Company organizations to achieve a revenue responsible organization.
• Create partner awareness & adoption of the business assurance role
• Identify key stakeholders within SA, the broader Group and externally
• Establish and maintain effective stakeholder alignment and awareness
• Monitor subsequent application of policies and frameworks by business units
• Enable clear understanding from primary control owners of their responsibilities.
• Ensure KPIs are embedded into Business Units for control measures
• Maintain a data driven view of organisational control coverage
• Solicit continued feedback from business on performance, frameworks & procedures
• Create understanding by business of their role & responsibility where business assurance is concerned
• Maintain risk exposure awareness at senior executive level
• Establish and maintain awareness and acceptance of control framework by business units
• Deliver centralised RCA tracking
• Deliver full control assessment & heatmap
• Frameworks, Policies & Threshold management
• Control threshold aligned to emerging risk
• Ensure adequate internal controls are implemented and are functioning effectively throughout the organization, in line with Internal Financial Control requirements, to safeguard financial performance of the Group.
• Participate in development of new business verticals, propositions and technologies – oversight of assessment and management of risks to revenue and profitability in relation to new lines of business, revenue streams, proposition, technology, contracts and service solutions.
• Design and lead the approach to MTN SA’s compliance with regulatory and audit requirements in relation to Revenue Assurance.
• Management of the Shared Service Hub’s RAFM service in relation to Revenue Assurance, ensuring the effective design and operation of internal controls, as well as identification and management of risks.
• Lead and Represent the MTN SA organization at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the Groups RAFM standards, reporting, policies and financial results.
• Maintain and monitor risk coverage aligned to group risk control framework and mitigating controls
• Develop a standardised business assurance framework
• Update threshold limits aligned to industry & past experience
• Maintain accurate leakage quantification*
• Primary & Secondary Control management
• Deliver improved and efficient control performance
• Maintain a v