General Manager – Quality

InTalent Asia

Our client is seeking a highly experienced and strategic General Manager – Quality to lead and oversee quality, technical, and compliance functions across multiple manufacturing facilities.

The successful candidate will be responsible for driving end-to-end quality excellence, ensuring customer satisfaction, managing buyer requirements, strengthening supplier quality, building technical capabilities, and implementing world-class quality systems across the organization. This role requires a strong leader with extensive exposure to woven garments, garment construction, and multi-factory quality management.

Key Responsibilities

• Strategic Leadership & Quality Governance

• Develop and implement the overall quality strategy across all manufacturing facilities.

• Lead quality transformation initiatives to improve product quality, operational performance, and customer satisfaction.

• Identify quality risks and establish preventive and corrective action frameworks.

• Drive a culture of quality excellence, accountability, and continuous improvement throughout the organization.

• Provide strategic guidance to plant quality teams and technical departments.

• Multi-Factory Quality Management

• Oversee quality operations across multiple factories to ensure alignment with company and customer standards.

• Standardize quality systems, procedures, and reporting frameworks across all production locations.

• Monitor factory quality performance through audits, KPI reviews, and quality metrics.

• Ensure consistent implementation of quality standards across all manufacturing facilities.

• Lead root cause analysis and resolution of recurring quality issues.

• Technical & Garment Quality Management

• Ensure compliance with buyer specifications, garment construction standards, measurement requirements, and workmanship expectations.

• Provide technical leadership on woven garment manufacturing, stitching processes, garment construction, and product quality.

• Drive improvements in fit, sewing quality, finishing, packaging, and overall product performance.

• Oversee sample room quality processes and ensure compliance with established protocols prior to buyer submissions.

• Customer & Buyer Management

• Build strong relationships with international buyers and customers.

• Manage customer audits, technical reviews, and quality discussions.

• Support timely resolution of customer concerns, claims, and quality-related issues.

• Enhance customer confidence through consistent quality performance and transparency.

• Ensure effective communication of quality improvement initiatives and performance results.

• Supplier Quality Management

• Develop and strengthen supplier quality programmes covering fabrics, trims, accessories, and raw materials.

• Conduct supplier evaluations and quality audits.

• Partner with suppliers to drive corrective actions and continuous improvement initiatives.

• Ensure incoming materials consistently meet customer and company quality standards.

• Operational Excellence & Digital Quality Systems

• Drive end-to-end quality assurance across all production stages from raw materials to final shipment.

• Lead quality monitoring through digital dashboards, KPI tracking, and analytics.

• Utilize data-driven insights to identify trends, risks, and opportunities for improvement.

• Promote lean manufacturing, quality improvement tools, and operational excellence methodologies.

• Talent Development & Capability Building

• Lead the development of quality, technical, and compliance teams.

• Establish training programmes to strengthen technical competencies across factories.

• Support succession planning and leadership development within quality functions.

• Promote best practices and knowledge sharing across factories and teams.

• Drive employee engagement and accountability within quality operations.

• Compliance & Sustainability

• Ensure compliance with customer requirements, industry standards, social compliance requirements, and regulatory obligations.

• Support sustainability, ethical manufacturing, and ESG initiatives across all plants.

• Promote waste reduction, process optimization, and environmentally responsible practices.

• Ensure readiness for customer, compliance, and certification audits.

Requirements

• Bachelor's Degree in Textile Engineering, Apparel Manufacturing, Clothing Technology, Industrial Engineering, Quality Management, or a related field.

• Minimum 12–15 years of progressive experience in apparel manufacturing quality management.

• Proven experience managing quality operations across multiple factories.

• Strong exposure to woven garment manufacturing is essential.

• Strong technical expertise in garment construction, stitching operations, sewing quality, and product development.

• Experience working with international apparel buyers and customer quality requirements.

• Strong knowledge of apparel quality systems, audits, compliance requirements, and manufacturing best practices.

• Experience in supplier quality management and technical problem-solving.

• Strong analytical and data-driven decision-making capabilities.

• Experience implementing quality improvement and operational excellence initiatives.

• Proven leadership experience managing large quality and technical teams.

• Excellent communication, stakeholder management, and customer relationship skills.

• Ability to travel between factory locations as required.

• Ideal Candidate Profile

• Currently managing quality operations across multiple apparel manufacturing facilities.

• Strong background in woven garments and garment stitching operations.

• Proven success in driving quality improvements, customer satisfaction, and operational excellence.

• Strategic leader with strong people management and coaching capabilities.

• Customer-focused professional who can confidently engage with international buyers and senior management.

• Ready to take your career to new heights?

• We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

• Our client is looking for an exceptional professional to fill the role of General Manager – Quality.

• Apply now and see how you can be the perfect fit for this exclusive position!

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