General Manager

General Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience
• Location Nairobi
• Job Field Food, Beverage and Hospitality

Job Purpose

• The General Manager is responsible for overseeing the overall operations of the restaurant and padel sports activities.
• This role ensures high-quality customer service, efficient daily operations, financial performance, and seamless integration of hospitality and sports offerings.
• The General Manager will lead teams across different departments, maintain service excellence, and ensure that the establishment runs profitably while delivering a premium experience to guests.

Key Responsibilities

• General Operations Management

• Oversee daily operations of the fine dining restaurant, beer garden, and padel sports facilities.

• Ensure all departments function smoothly, maintaining high service standards.

• Monitor inventory levels and coordinate with procurement teams for timely replenishments.

• Implement and maintain health, safety, and hygiene standards across all areas.

• Ensure full compliance with operating controls, SOPs, policies, procedures, and service standards.

• Financial Performance & Budgeting

• Draw up and manage budgets, revenue targets, and cost control strategies.

• Oversee cash flow, sales reports, and financial forecasts to maximize profitability.

• Identify and implement strategies to enhance revenue, such as promotions and events.

• Prepare a monthly financial report for the Directors.

• Demonstrate a strong understanding of P&L statements and the ability to react with impactful strategies.

• Customer Experience & Service Excellence

• Maintain a premium guest experience by ensuring high service quality.

• Handle VIP guest relations and resolve customer complaints effectively.

• Work closely with chefs, bartenders, and service teams to enhance the food and beverage experience.

• Team Leadership & Human Resources

• Recruit, train, and manage staff across different departments.

• Conduct regular staff meetings and ensure clear communication of goals and expectations.

• Motivate and mentor employees, ensuring a strong team culture and performance.

• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.

• Provide effective leadership to team members.

• Lead in all aspects of business planning.

• Hold regular briefings and meetings with all heads of departments.

• Marketing & Events Coordination

• Position the restaurant to increase daily guest visits and visibility.

• Identify and approach corporates for event bookings, team lunches, and special packages.

• Understand and follow corporate and community events calendars to position the restaurant as a go-to venue.

• Plan and organize events, promotions, and themed experiences to attract customers.

• Market and sell organic breads, sauces, and wines to individuals, corporates, and retail outlets.

• Plan and execute special events, tournaments, and promotional activities to attract and retain customers.

• Maintain a strong brand presence on social media platforms.

• Attract high-end sponsorships for all activities in the restaurant.

• Actively sell restaurant services, offers, and packages to achieve monthly revenue targets.

• Create and implement sales action plans for peak and low seasons.

• Conduct post-event follow-ups to assess satisfaction and gather feedback.

• Padel Sport Integration

• Ensure the smooth operation of padel courts.

• Coordinate with coaches to enhance the padel experience.

• Organize padel tournaments, leagues, and private coaching sessions.

• Manage the play-tomic platform for maximum revenue.

• Coordinate the merchandise shop for optimum revenue.

• Compliance & Legal Requirements

• Ensure compliance with licensing, health, and safety regulations.

• Maintain accurate records related to legal and operational matters.

• Stay updated on industry regulations and implement necessary changes.

• Key Performance Measures

• Achievement of revenue and profitability targets.

• High levels of customer satisfaction and positive reviews.

• Efficient operational management with minimal downtime.

• Employee retention and team engagement.

• Growth in padel participation and event success.

• Qualification and Experience

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Experience

• Proven experience in a managerial role within a high-end restaurant, hotel, or sports facility.

• Technical Skills

• Ability to manage financials, budgets, and operational costs effectively.

• Experience in event planning, marketing, and customer engagement.

• Proficiency in MS Office applications.

• Core Competencies

• Strong leadership, communication, and problem-solving skills.

• Passion for sports, food, and hospitality.

• High integrity and accountability.

• Ability to work under pressure and meet deadlines.

• Results-oriented with a continuous improvement mindset.

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