About this role
About the Role
General Manager is responsible for the management of all hotel operations and procedures in accordance with corporate policies and franchise standards. The role leads sales, recruits staff, and serves as a hands-on operator in the community to ensure guest and profitability success. What You'll Do
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Manage all hotel operations and procedures in accordance with corporate policies and franchise standards.
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Lead the sales team to develop the property's sales and marketing efforts.
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Recruit, motivate, and inspire the entire hotel team to ensure superior guest satisfaction.
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Serve as a hands-on operator for the hotel and as a highly visible leader in the community.
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Ensure Core Values: Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability are met or exceeded.
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Monitor operations, budgeting, and cost controls to protect profitability. What We're Looking For
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Minimum of five years of progressive leadership experience in the hospitality industry.
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Ability to communicate effectively with guests, management, and co-workers to their understanding.
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High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
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Bilingual English/Spanish a plus.
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Knowledge of budget preparation and cost controls.
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Working knowledge of all hotel departments.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
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Knowledge of the property management system.
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Knowledge of local activities and attractions appropriate for clientele. Nice to Have
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CHA designation preferred.
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Bilingual English/Spanish a plus.