About this role

NOVOTEL NEW DELHI CITY CENTRE

WHAT YOU WILL BE DOING:

Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals..
Personally drive and support the sales, Marketing and Distribution.
Drive voice of Guest Score and Guest satisfaction as a key deliverables for HODs.
Act as an Accor Ambassador aiming to enhance the company image and market reputation.
Attract, train, retain & coach leadership team members and leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

YOUR EXPERIENCE AND SKILLS INCLUDE:

Strong process orientation;
Strong Leadership abilities and organizational skills;
Entrepreneurial, thinks out of the box;
Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
Outstanding PR and social integration skills to develop strong customer relations
Able to drive change and look for operational efficiencies/synergies across the network
Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
12 + years’ industry experience in international brands with minimum 2 years of experience in similar role.
Strong F&B and Sales background will be an added advantage
Proven track record in making the hotel operation profitable
Additional Information

WHAT IS IN IT FOR YOU:

Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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We take pride
in promoting heartfelt hospitality with
a French Zest, valuing passion, excellence
and emotional intelligence. We pioneer
a committed and sustainable approach
to luxury, encouraging
openness and inclusivity. We value
new encounters with colleagues and
guests from all horizons with a goal
of creating a distinctive culture together.
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General Manager - Novotel New Delhi City Centre