General Manager, Municipal Court

Job title: General Manager, Municipal Court

About the Role

The General Manager will lead all functional areas across Tyler Technologies' Municipal Court business unit within the Local Government division, drive growth, implement measurable improvements, and promote a positive corporate culture. This role will own strategic initiatives and cross-functional leadership to deliver value to clients and the market.

What You'll Do

• Operations: Apply best practices, supervise all aspects of the business, including development, professional services and client support.

• Develop metrics to measure efficiency and boost performance and regularly evaluate success of initiatives.

• Client Relationships: Actively engage clients and oversee end-to-end client experience to promote our products and provide exceptional client support.

• Sales: Collaborate with the VP of Sales to deepen market penetration and identify potentially new markets; assist in negotiating contracts.

• Financial Management: Responsible for full P&L for the business unit; drive double-digit revenue growth and margin expansion; pursue ROI-driven initiatives.

• Team Building/Coaching: Recruit and develop leaders and team members; create collaborative teams; mentor for engagement and development.

• Business Growth: Develop short and long-term strategic plans; set growth targets; evaluate market and potential acquisitions.

• Product Management: Understand market needs; contribute to roadmap; design and manage lifecycle from inception to delivery.

• Technology Transformation: Lead cloud transformation and roll out AI-based technologies for clients.

• Inter-company Cooperation: Align go-to-market strategies and product integrations across Tyler to deliver brand promise.

• What We're Looking For

• Proven leader with track record of double-digit revenue growth and margin expansion; decisive decision-maker.

• Bachelor’s degree required; MBA desirable.

• Cross-functional software leadership experience in a vertical market; knowledge of city/county government processes; justice system desirable.

• Strong financial background; P&L experience.

• Experience cultivating and managing positive client relationships.

• Software product management experience; AI-based technologies experience preferred.

• Outstanding oral and written communication; able to articulate complex challenges simply.

• Ability to travel 25-35%.

• Nice to Have

• MBA or advanced degree.

• Experience with AI-based technology development and cloud-based solutions.

• Exposure to local government/government software ecosystems.

• Compensation & Benefits

• Salary generally between $157,239 and $215,000 USD per year (before geographic adjustments).

• Equal opportunity employer; broad benefits package to support wellness and family.