General Manager

JV Management Consulting

We are passionate about supporting businesses across Africa in order to help businesses achieve sustainable growth . With a team of experts and a wealth of experience, we specialise in providing innovative management solutions that empower organisations to thrive in today's dynamic and ever-evolving business landscape.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Allen Avenue, Ikeja - Lagos

Employment Type: Full-time

Job Summary

• We are seeking an experienced, strategic and results-driven General Manager with a strong background in the travel and tourism industry to oversee the company's overall operations, drive business growth and ensure profitability.
• The ideal candidate must have practical experience managing or supervising a travel agency, tour company or travel management business, with a strong understanding of travel operations, flight bookings, hotel reservations, holiday packages, tour management and corporate travel services.
• The successful candidate will provide strategic leadership, manage departmental activities, improve operational efficiency, drive revenue growth and ensure excellent customer service.
• Relevant experience in the travel and tourism industry is compulsory. Candidates without practical industry experience will not be considered.

Key Responsibilities

Strategic Leadership and Business Management:

• Develop and implement business strategies to achieve company objectives and drive sustainable growth.
• Provide overall leadership and direction across all departments.
• Identify new business opportunities and strategies to improve revenue and profitability.
• Monitor company performance and advise management on growth opportunities and operational challenges.

Travel Operations Management:

• Oversee daily travel and tour operations, including flight bookings, hotel reservations, holiday packages, visa assistance and tour arrangements.
• Ensure accurate, timely and efficient delivery of travel services.
• Supervise reservations, ticketing, customer service, sales, marketing and administrative operations.
• Establish operational procedures and ensure compliance with industry requirements.
• Build and maintain relationships with airlines, hotels, tour operators and other travel partners.

Financial Management and Business Growth:

• Oversee revenue, budgets, operational expenses and profitability.
• Monitor departmental sales performance and ensure achievement of business targets.
• Identify opportunities to expand travel services and increase the company's customer base.
• Drive corporate client acquisition, strategic partnerships and business expansion.
• Ensure effective cost control and utilisation of company resources.

Team and Performance Management:

• Supervise departmental heads and ensure accountability across teams.
• Set departmental targets, monitor performance and conduct regular reviews.
• Lead recruitment, staff development and performance improvement initiatives.
• Build a productive, collaborative and results-driven work environment.

Customer Experience and Service Delivery:

• Ensure excellent customer service across all travel services.
• Handle escalated customer complaints and resolve operational issues.
• Monitor customer satisfaction, retention and repeat bookings.
• Establish service standards that strengthen the company's reputation and competitiveness.

Reporting, Compliance and Risk Management:

• Prepare and present regular reports on revenue, operations, staffing and business performance.
• Identify and manage operational and financial risks.
• Ensure compliance with relevant industry regulations and company policies.
• Implement effective procedures for documentation, accountability and quality control.

Key Performance Indicators (KPIs)

Performance will be measured by:

• Achievement of company revenue and profitability targets.
• Growth in travel bookings, tour packages and corporate accounts.
• Operational efficiency and quality of service delivery.
• Customer satisfaction, retention and repeat bookings.
• Departmental performance and employee productivity.
• Successful business expansion and strategic partnerships.
• Effective cost management and financial accountability.

Requirements and Qualifications

• Bachelor's Degree or HND in Business Administration, Tourism Management, Hospitality Management, Marketing or a related field.
• Minimum of 5 years' professional experience in the travel and tourism industry.
• Proven experience in a managerial or senior supervisory role within a travel agency, tour company or travel management organisation.
• Strong practical knowledge of flight reservations and ticketing, hotel bookings, holiday packages, tour operations and corporate travel services.
• Demonstrated ability to manage business operations, lead teams and drive revenue growth.
• Experience managing budgets, operational costs and business performance.
• Strong leadership, negotiation, communication and decision-making skills.
• Excellent understanding of customer service and travel industry operations.
• Ability to develop business strategies, manage multiple departments and deliver measurable results.

Compensation and Benefits

• Monthly Salary: N350,000 - N400,000
• Performance-based incentives, subject to company policy.
• Professional development and career growth opportunities.
• Opportunity to lead and influence the growth of an established travel and tourism business.

Application Closing Date

Not Specified.