General Manager (Hospitality)

General Manager (Hospitality) at The Borough Lagos

The Borough Lagos is seeking an experienced and commercially driven General Manager to oversee the day-to-day operations and overall performance of our boutique hotel and restaurant. The ideal candidate will be a hands-on leader with strong hospitality, financial, and people-management skills, capable of driving business growth while maintaining excellent service and operational standards.

Key Responsibilities

• Oversee the daily operations of the hotel and restaurant, ensuring smooth and efficient service.

• Lead and manage department heads and operational teams, driving accountability and high performance.

• Drive revenue growth, profitability, occupancy, and restaurant performance.

• Monitor budgets, expenses, procurement, inventory, and overall cost control.

• Maintain high standards of guest experience, food quality, cleanliness, and service delivery.

• Develop and enforce operational policies, SOPs, and service standards.

• Monitor hotel and restaurant KPIs and implement corrective actions where necessary.

• Oversee recruitment, training, performance management, and development of employees in collaboration with HR.

• Manage guest complaints and ensure timely and effective service recovery.

• Work with Finance, HR, Procurement, and other departments to ensure strong operational and financial controls.

• Identify opportunities for business growth, partnerships, events, and increased revenue.

• Ensure compliance with health, safety, regulatory, and company requirements.

• Provide regular reports and performance updates to the Managing Director/Owner.

• Key Performance Areas

Success in this role will be measured by:

• Hotel occupancy and room revenue

• Restaurant sales and profitability

• Overall revenue and cost control

• Guest satisfaction and service quality

• Inventory and procurement efficiency

• Employee performance and productivity

• Compliance with SOPs and company policies

• Overall operational efficiency and profitability.

• Requirements & Key Competencies

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.

• 5 years of relevant experience in hotel, hospitality, restaurant, or related operations, with at least 3 years in a senior management role.

• Proven experience managing both hotel and restaurant/F&B operations is highly preferred.

• Strong commercial and financial acumen, with experience managing budgets, revenue, costs, and inventory.

• Strong leadership, people-management, and decision-making skills.

• Excellent understanding of hospitality operations, guest experience, and service standards.

• Strong problem-solving, communication, negotiation, and organisational skills.

• High level of integrity, accountability, professionalism, and attention to detail.

• Ability to work effectively in a fast-paced environment and remain hands-on when required.

• Preferred Gender: Female.

What We Are Looking For:

• We are looking for a results-oriented hospitality professional who can take ownership of the property, lead from the front, build a strong team, protect the company's interests, and consistently deliver an exceptional guest experience.

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