General Manager

General Manager

Restaurant General Manager Italian Restaurant | Pizza, Pasta & Traditional Italian Cuisine

Location: New City, NY

Position Overview

We are seeking a hands-on, high-energy Restaurant General Manager to lead the daily operations of a growing Italian restaurant specializing in pizza, pasta, and authentic Italian cuisine. This is an exceptional opportunity for a proven hospitality leader who thrives in a fast-paced environment, leads from the front, and understands the balance between outstanding guest experiences and strong financial performance.

The ideal candidate is a true operator who can hustle during peak service periods, build and develop high-performing teams, maintain exceptional food safety standards, and drive profitability through disciplined cost management. Spanish-speaking candidates are strongly preferred.

This position offers a clear path to promotion into a Director of Operations role before year-end for the right leader who demonstrates strong operational execution and leadership capabilities.

Key Responsibilities

• Operations Leadership

• Oversee all day-to-day restaurant operations, ensuring smooth and efficient service.

• Lead from the floor during service periods, providing hands-on support and direction.

• Maintain high standards for food quality, consistency, presentation, and guest satisfaction.

• Ensure operational excellence across front-of-house and back-of-house teams.

• Drive a culture of accountability, urgency, and hospitality.

• Team Building & Development

• Recruit, hire, train, coach, and retain top hospitality talent.

• Build a strong management team and create a positive workplace culture.

• Conduct performance evaluations and implement development plans.

• Lead daily shift meetings and ongoing training initiatives.

• Foster teamwork, communication, and employee engagement.

• Financial Management

• Analyze and manage labor costs, food costs, and controllable expenses.

• Conduct regular cost analysis and identify opportunities to improve profitability.

• Monitor sales trends, budgets, and key performance indicators.

• Manage inventory, purchasing, and vendor relationships.

• Ensure accurate cash handling and financial reporting.

• Food Safety & Compliance

• Maintain strict adherence to all local, state, and federal health regulations.

• Ensure proper food handling, sanitation, and workplace safety procedures.

• Conduct regular audits and inspections to maintain compliance standards.

• Lead by example in maintaining a clean, organized, and safe restaurant environment.

• Guest Experience

• Create memorable guest experiences through exceptional service and hospitality.

• Address guest concerns promptly and professionally.

• Build relationships with regular guests and support local community engagement.

• Monitor online reviews and implement service improvement initiatives.

• Strategic Growth

• Partner with ownership to drive operational improvements and business growth.

• Assist in developing systems, processes, and best practices that can scale across future locations.

• Prepare for advancement into a Director of Operations role overseeing multiple locations and management teams.

Qualifications

• 5+ years of restaurant management experience, including General Manager experience.

• Strong background in Italian cuisine, pizza concepts, full-service restaurants, or high-volume casual dining.

• Proven success managing labor, food cost, and restaurant profitability.

• Experience recruiting, developing, and retaining restaurant teams.

• Strong knowledge of restaurant financials and operational reporting.

• Demonstrated ability to lead high-performing teams in fast-paced environments.

• ServSafe Certification or ability to obtain upon hire.

• Ability to work nights, weekends, and holidays as business demands.

• Preferred

• Spanish-speaking proficiency strongly preferred.

• Multi-unit management experience.

• Experience preparing for restaurant growth and expansion.

• Experience implementing systems, processes, and operational controls.

• Ambition and readiness to grow into a Director of Operations position.

• Key Traits We Are Looking For

• High-energy leader with a strong work ethic

• Hands-on operator who isn't afraid to jump into any position when needed

• Team builder and culture creator

• Financially disciplined and data-driven

• Strong communicator and problem solver

• Accountable, organized, and results-oriented

• Passionate about hospitality, Italian food, and guest satisfaction

• Entrepreneurial mindset with the desire to grow into senior leadership

• Compensation & Benefits

• Competitive base salary

• Performance-based bonus opportunity

• Paid time off

• Career advancement opportunity to Director of Operations

• Professional development and leadership growth

• Health and wellness benefits (if applicable)

• JOB ID: 181357