General Manager

General Manager at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organization that proffers HR and Management Consultancy solutions premised on excellence and innovation.

General Manager

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 5 - 10 years
• Location Abuja
• Job Field Food, Beverage and Hospitality

Job Summary

• The Hotel General Manager is responsible for the overall management, strategic direction, and operational performance of the hotel. The role involves ensuring efficient daily operations, delivering exceptional guest experiences, maintaining high standards of service and hospitality, maximizing revenue and profitability, and ensuring compliance with applicable laws, regulations, and company policies.
• The General Manager provides leadership and direction to all hotel departments, develops and implements business strategies, manages financial performance, and promotes a culture of professionalism, accountability, teamwork, and continuous improvement.

Key Duties and Responsibilities

Hotel Operations Management

• Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Kitchen, Maintenance, Security, Sales and Marketing, and Administration.
• Ensure the smooth coordination of departmental activities and the efficient utilization of hotel resources.
• Establish, implement, and monitor operational policies, standard operating procedures (SOPs), and service standards.
• Conduct regular inspections of guest rooms, public areas, restaurants, facilities, and back-of-house operations.
• Ensure the hotel maintains high standards of cleanliness, comfort, safety, presentation, and service delivery.
• Identify operational challenges and implement appropriate corrective measures.

Guest Experience and Customer Relations

• Ensure the delivery of exceptional guest service throughout the guest journey, from reservations and arrival to departure and post-stay engagement.
• Monitor guest feedback, online reviews, complaints, and satisfaction levels.
• Resolve escalated guest complaints promptly, professionally, and fairly.
• Develop initiatives to improve guest satisfaction, loyalty, retention, and repeat business.
• Maintain strong relationships with corporate clients, travel agents, tour operators, event organizers, and other key stakeholders.

Financial Management and Profitability

• Develop and manage annual operating budgets, business plans, revenue forecasts, and capital expenditure proposals.
• Monitor revenue, operating expenses, cash flow, departmental performance, and profitability.
• Implement cost-control measures without compromising service quality or guest satisfaction.
• Review financial reports, profit and loss statements, occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and other key performance indicators.
• Ensure effective control of purchasing, inventory, payroll, utilities, food costs, beverage costs, and other operating expenses.
• Monitor revenue collection, credit policies, cash-handling procedures, and financial reporting in collaboration with the Finance Department.
• Identify opportunities to increase revenue, improve margins, and strengthen the hotel's financial sustainability.

Sales, Marketing, and Business Development

• Develop and implement sales and marketing strategies to increase occupancy, revenue, market share, and brand awareness.
• Work closely with the Sales and Marketing team to develop corporate accounts, negotiate business opportunities, and attract new customers.
• Monitor market trends, competitor activities, customer preference