About this role
Main Purpose of Job:
To lead, develop and grow Braxtone’s Motor and Consumer Claims business, delivering efficient, scalable and high-quality claims services while expanding relationships with insurers and other business partners across the GCC.
Reporting To: CEO
Job Description
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Lead and grow the Motor and Consumer Claims function, including its business plan, service model and growth strategy.
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Develop business opportunities with insurers, brokers, fleet operators and other relevant partners.
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Oversee the end-to-end delivery of motor and consumer claims services.
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Establish efficient claims processes, service standards, controls and escalation procedures.
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Drive improvements in claims turnaround time, customer experience, cost control and service quality.
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Develop and monitor operational KPIs and service-level performance.
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Build and manage the required claims team and operational resources as the portfolio grows.
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Develop and manage relationships with garages, surveyors, recovery providers and other claims service partners.
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Identify opportunities for automation and digitalization of the claims journey.
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Manage client relationships and ensure contractual and service expectations are achieved.
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Monitor business performance, including claim volumes, revenue, costs, productivity and profitability.
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Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities.
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Ensure compliance with applicable regulatory requirements, client requirements and company policies.
Key Performance Indicators (KPIs)
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Achieve agreed revenue and claims portfolio growth target.
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Secure new insurer portfolios/contracts and expand existing accounts.
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Deliver agreed profitability/margin and manage operating cost effectively.
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Achieve agreed SLA and turnaround-time targets across claims portfolios.
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Improve productivity, claims handling efficiency and cost per claim.
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Implement measurable improvements/automation in the claims journey.
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Team productivity, capability development and performance management.
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Compliance with regulatory, client and internal requirements.