About this role
About this role
Runs Chibek's day-to-day operations across sales operations, service, logistics and warehouse, procurement and HR/admin, and line-manages the heads of department. Line-manage the heads of sales operations, service, logistics and warehouse, procurement and HR/admin, with written objectives and quarterly reviews (0%) Set, track and report the operational KPIs: order-to-delivery time, import clearance time and demurrage, stock accuracy, service response and fix times, and purchase savings (0%) Approve margin exceptions within the delegated limit, recording the reasons in the ERP, and escalate larger ones to the MD (0%) Oversee import logistics from Form M and PAAR to port clearance, and warehouse operations including cycle counts and expiry control (0%) Run the service operation's planning: engineer schedules, spare-parts stock, warranty claims with principals and customer service levels (0%) Write, publish and audit SOPs for each department and enforce that transactions and approvals are made in the ERP (0%) Sign off employee offboarding, confirming system access removed, company property returned and final entitlements computed correctly (0%) Oversee HR and administration: headcount plan, recruitment approvals, discipline under the Labour Act, facilities, fleet and statutory remittances with finance (0%) Prepare the operations section of the monthly management report for the MD (0%) Bachelor's degree or HND in engineering, science, business administration or a related discipline 10+ years of operations management experience in distribution, trading or technical services, at least 4 as head of operations or equivalent Proven ability to run import logistics, warehousing and inventory control, including Form M, PAAR and clearance through Apapa, Tin Can and the Lagos airport Experience managing a field service or after-sales operation with service levels, spare-parts planning and warranty claims Proven ability to write, enforce and audit SOPs and to run a business on ERP data rather than side spreadsheets Track record of managing heads of department through KPIs, regular one-to-ones and documented performance reviews Working knowledge of the Labour Act and Nigerian HR and administration practice, including fair disciplinary and exit procedures Proven ability to judge commercial margin exceptions against landed cost, FX exposure and customer value
Recruitment process
After applying, you will receive a secure application-access email. Shortlisted candidates can respond to interviews and offers from their private candidate workspace.
Role overview
Employment
Full time
Workplace
Lagos HQ
Compensation
₦7,200,000 – ₦8,400,000 per annum
Applications close
14 November 2026
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Chibek evaluates candidates fairly. We never request payment as part of recruitment.
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