General Liability - Senior Claims Adjuster

General Liability - Senior Claims Adjuster

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Jurisdictions: US
• Licenses: Required
• Location: This role is eligible for fully remote work.

How you’ll make an impact

• Apply claims management experience to execute decision-making to analyze claims exposure and litigation, plan the proper course of action, and appropriately resolve claims.
• Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.
• Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process
• Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.
• Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.

About You

Potential candidates should have the following:

• Claims Background: Complex Commercial General Liability, Slip and Fall, Trip and Fall, Premises, Tendering, Litigation, Restaurant, Retail.
• Jurisdictional

Experience

• US
• Active Adjusters' licenses: Required

As a key member of our Claims Adjuster team, you will:

• Investigate, evaluate, and resolve complex commercial restaurant and retail claims, applying your claims experience and analytical skills to make informed decisions and bring claims to resolution.
• Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
• Think critically, solve problems, plan, and prioritize activities to optimally serve clients

REQUIRED QUALIFICATIONS:

• High School Diploma.
• Minimum of 5 years related claims experience.
• Appropriate licensing and/or certification in all states in which claims are being handled.
• Knowledge of accepted industry standards and practices.
• Computer experience with related claims and business software.

DESIRED:

• Bachelor's Degree.

• Compensation and benefits

• We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)

• Flexible work hours (availability varies by office and job function)

• Training programs

• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

• Charitable matching gift program

• And more...

• The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

• The Gallagher Way

• The Gallagher Way - the expectation of how business is conducted at Gallagher is just as relevant and meaningful today as it was 40 years ago.

• The global workforce - regardless of how tenured the employee is at Gallagher - has a shared understanding of how it conducts business and treats colleagues.

• It is a force that unites colleagues and lays out the expectations of oneself and of each other.

• Growth for the Go-Getter

• Gallagher is not for the wallflower. It's for those who advocate for themselves and others, seize an opportunity, have an unquenchable thirst for knowledge and develop a strong case for new ideas.

• This drive is what makes Gallagher what it is and has fueled its exponential growth.

• Navigating the Future Together

• Gallagher thrives at the crossroads of adaptability and accessibility, fostering a vibrant workspace where ingenuity meets guidance.

• Our leaders are not distant figures but active mentors, who are as engaged as they are visionary ingrained in the journey of growth and stability.

• They are not just guiding forces but accessible partners in crafting a future of change where potential meets opportunity.

• Transparency in AI Usage

• At Gallagher, we are committed to leveraging innovation technologies to enhance our recruiting process while maintaining fairness, transparency, and a human-centric approach. As part of this commitment, we utilize Artificial Intelligence (AI) tools to support and streamline certain aspects of the recruitment process. These AI tools are used to assist with tasks such as answering questions, scheduling interviews, and capturing pre-screening information to ensure alignment with candidate qualifications. We are committed to guarding against unintended uses, unauthorized access, and potential harm associated with AI systems. We are committed to maintaining transparency in our use of AI and ensuring that all candidates are treated fairly and equitably throughout the recruitment process. Any data captured through the use of AI will be managed in accordance with our Global Applicant Privacy Statement. Our goal is to utilize technology that consistently generates accurate, reliable, and consistent results.