About this role
Job title: Gen AI Product Manager
About the Role As a Gen AI Product Manager at Aprende, you will drive growth by reducing Customer Acquisition Cost through AI-powered optimization of acquisition channels. You will work with the Contact Center to boost agent performance and develop new AI-operated channels, while partnering with Tech, BI, and Insights to harness data and streamline automation for sustainable growth. Your work will expand reach, improve conversion rates, and enable scalable, AI-driven acquisition.
What You'll Do
- Deeply understand voice and chat sales operations through research, analysis, and insights gathering.
- Develop and maintain a clear roadmap that aligns with business objectives and drives measurable impact.
- Identify and size problems/opportunities within the sales funnel and acquisition channels.
- Prioritize initiatives using well-defined criteria to ensure the highest impact.
- Collaborate with Tech to design and build AI-powered solutions that enhance sales efficiency.
- Research off-the-shelf AI solutions that we can quickly experiment with.
- Partner with Insights & BI teams to establish measurement frameworks, enabling data-driven experimentation and impact assessment.
- Ideate and validate solutions once challenges and opportunities are clearly understood.
- Measure impact through data-driven experimentation and iteration.
- Define and execute rollouts, including training the sales team and overseeing implementation for seamless adoption.
What We're Looking For
- 3+ years of experience in Product Management.
- 3+ years of experience working with Contact Centers / Sales teams.
- Experience creating AI products or products enhanced by AI.
- Excellent analytical capabilities.
- Deep understanding of experimentation.
- Data-driven mindset.
- Attention to detail.
- Direct experience working with AI Agents is a plus.
Nice to Have
- Direct experience working with AI Agents is a plus.
Compensation & Benefits
- Salary and benefits not disclosed.
- This role emphasizes growth, data-driven decision making, and the opportunity to shape AI-powered acquisition strategies for a large online education platform.