Gateway Operations Duty Manager

Gateway Operations Duty Manager

Basic Information

Location: Bayan Lepas, Malaysia

Date published: 08-Oct-2026

Working Time: Full-Time

Department: Operations

Description and Requirements

Description

• YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

• Would you like to become part of the world’s most international company?

• A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

• Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

• YOUR TASKS

• Ensure that gateway operations agents maintain a professional image to both internal and external contacts.

• Organise appropriate shifts and manning levels to meet business requirements.

• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.

• Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.

• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

• Monitor ground handler and warehouse provider performance and complete all necessary reports.

• Ensure safe working practices and environment within the shift.

• Participate in gateway quality policy and initiatives e.g. ISO.

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

• Develop IKOs/KPIs with team members and monitor individual performance.

• Consult performance appraisal.

• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

• Identify training needs and opportunities to develop a highly skilled functional department.

Qualifications

• YOUR PROFILE

• Exhibits an execptional degree of ingenuity, ,creativity, resourcefulness and empathy.

• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

• Typicaly requires Diploma (or equivalent) 2-3 years operations experience, preferably within transportation or logistics industry

• Line Trainer certified

• First Aid certified

• IATA Dangerous Goods Acceptance Certification

• OUR OFFER

• Strong career support in a international environment

• Great culture and colleagues

• Multifarious benefit program

• Do you see a personal challenge in these versatile and reponsible tasks? Then apply now!

• We look forward to receiving your application!

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