About this role
About the Role Support the Funding department in Canada by verifying and processing requests from branches, solicitors/notaries and other partners; resolve exception situations and inquiries, and ensure compliance with governing regulations and internal policies. The role requires strong operational discipline, product knowledge, and a commitment to delivering high‑quality service in a fast-paced banking environment. What You'll Do
- Verify and process incoming funding requests from supported units, branches, solicitors/notaries and other partners.
- Assist with customer and branch complaints; handle investigations, complex adjustments or corrections, and procedural queries.
- Respond to correspondence and telephone inquiries; ensure actions are taken to fully address inquiries.
- Acquire and maintain knowledge of all department functions/processes and related retail products and services.
- Take ownership of self-learning and development planning, working with leadership to identify skills and competencies required to achieve goals.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Promote efficient operations, ensure day-to-day business controls to meet regulatory, compliance, AML/ATF/sanctions and conduct risk obligations; align with Scotiabank’s Values and Code of Conduct.
- Champion a high-performance environment and contribute to an inclusive work environment. What We're Looking For
- High School diploma is required.
- Experience in finance or administrative roles is an asset.
- Basic computer skills, including Microsoft Office products.
- Experience providing product and process support over the phone and/or via email.
- Knowledge of the mortgage industry and products.