About this role
About the Role A role supporting Private Equity / Real Estate / Hedge Fund Operations, including Fund/Financial Accounting, capital calls, distributions, cash reconciliation, and portfolio valuation. The candidate will prepare fund and investor reports, ensure SLA/TAT adherence, and contribute to process improvements and knowledge management. What You'll Do
- Work on Private Equity / Real Estate / Hedge Fund Operations such as Fund/Financial Accounting including book keeping, journal posting, and preparation of financial statements.
- Manage management fee, carried interest, and expense calculations and postings.
- Handle capital calls: prepare capital call memos, LC openings, follow-up with LPs for funding, distributions: prepare distribution working, LP memo, fund transfer wire, and LC repayments.
- Reconcile and track cash: cash reconciliation, cash tracking, posting entries, cash reporting; track capital transactions; portfolio valuation.
- Prepare and submit fund and investor reports as per SLA; ensure timely and error-free services.
- Support partnership accounting applications and perform transactions per required quality standards.
- Document, update and maintain internal knowledge bases; troubleshoot client queries while meeting SLAs; log calls and emails; provide step-by-step resolutions; escalate red flags to team leader when needed.
- Deliver excellent customer service, diagnose and troubleshoot client queries, and maintain records of all interactions; offer alternative solutions to retain business.
- Attend product trainings and stay current with product features; participate in trainings to better serve clients; collaborate with team leaders on training themes. What We're Looking For
- Experience with fund accounting operations and financial statement preparation; ability to perform book-keeping, journal posting, and posting of entries; familiarity with capital calls, distributions, cash reconciliation, and cash reporting.
- Strong interpersonal and communication skills; ability to field client inquiries via telephone and/or email; commitment to meeting SLA/TAT and service agreements.
- Ability to document and analyze call logs, maintain knowledge bases, and provide effective problem resolution; capability to learn product details and troubleshoot accordingly.
- Team orientation with willingness to participate in trainings and process improvements; proactive in documenting processes and issues. Nice to Have
- Familiarity with the RAVE system and related accounting or fund administration tools.
- Experience with portfolio company valuation and investor reporting workflows.
- Prior experience in a customer service/helpdesk environment.