About this role
Company Description
Lebanon-based international medical assistance and travel insurance company, operating since 2001.
Job Description
🔹 Key Responsibilities:
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Handle incoming calls and emails professionally
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Assist clients with support and coordination
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Manage case files and documentation
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Communicate with providers and beneficiaries
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Apply coverage decisions and reimbursement procedures
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Send Guarantees of Payment
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Ensure system and quality compliance
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Collaborate with the team and other departments
Qualifications
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🔹 Ideal Candidate Should Have:
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Strong communication and interpersonal skills
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Customer service focus with attention to detail
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Ability to multitask and stay calm under pressure
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Team player and problem solver
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Basic knowledge of medical/insurance terms is a plus
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Willingness to work flexible shifts - at least 2 shifts out of 3 (AM, PM & ON)
Additional Information
📍 Location: Dbayeh
🕒 Shifts:
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AM: 7:00 AM - 3:00 PM
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PM: 3:00 PM – 11:00 PM
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ON: 11:00 PM - 7:00 AM
💼 Job Type: Full-Timer (170 Hrs/month) + Benefits