About this role
THE STUFF THAT SETS YOU APART
You are a confident leader on and off the sales floor, with a desired growth path as part of the store management team. You lead the store team by driving exceptional customer service, maximizing sales, coaching store staff, and maintaining overall store performance consistently. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.
THE GIG
- Delivering exceptional customer service by leading the sales floor and fostering team selling.
- Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
- Acting as a role model to encourage a positive and productive work environment.
- Ensuring the team is aware of business goals and Key Performance Indicators (KPI) and implementing a strategy for attaining sales goals.
- Assisting in training new sales staff on job duties and product knowledge.
- Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
- Assisting with operational tasks and physical inventories.
- Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.
YOU