About this role
About the Role Dr. Martens is seeking a confident retail leader to oversee store performance and drive growth as part of our Baybrook Houston team. You will lead the store team, deliver exceptional customer service, and help expand the Dr. Martens footprint in the Americas through strong leadership and brand-driven initiatives. What You'll Do
- Deliver exceptional customer service by leading the sales floor and fostering team selling.
- Elevate customer service by greeting store customers, sharing brand knowledge, and seeking to understand customer needs.
- Act as a role model to encourage a positive and productive work environment.
- Ensure the team is aware of business goals and KPIs and implement a strategy for attaining sales goals.
- Assist in training new sales staff on job duties and product knowledge.
- Assist with opening/closing store operations, balancing register, preparing, and making bank deposits.
- Assist with operational tasks and physical inventories.
- Assist with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Work with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately. What We're Looking For
- 1+ year supervisory experience necessary, preferably within footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. MPOS experience is a plus.
- Demonstrated understanding of basic math, including ability to calculate percentages.
- Demonstrated ability to communicate clearly and professionally to a broad customer base.
- Excellent interpersonal skills; must be approachable and polite.
- Able to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
- Punctual in adherence to scheduled shift times.
- International/domestic travel: 0%. Nice to Have
- Experience with MPOS (point-of-sale) systems. Compensation & Benefits
- Salary: Competitive
- Additional benefits not specified in the posting.