About this role
About the Role A leadership role on the sales floor within the store management team, focused on delivering exceptional customer service, driving sales, coaching staff, and maintaining store performance to strengthen the Dr. Martens brand in the Americas. What You'll Do
- Delivering exceptional customer service by leading the sales floor and fostering team selling.
- Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
- Acting as a role model to encourage a positive and productive work environment.
- Ensuring the team is aware of business goals and KPI and implementing a strategy for attaining sales goals.
- Assisting in training new sales staff on job duties and product knowledge.
- Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
- Assisting with operational tasks and physical inventories.
- Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
- Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately. What We're Looking For
- 1+ year supervisory experience necessary, preferably within footwear.
- Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS is a plus.
- Demonstrated understanding of basic math, including ability to calculate percentages required.
- Demonstrated ability to communicate clearly and professionally to a broad customer base.
- Excellent interpersonal skills; must be approachable and polite.
- Able to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
- Punctual in adherence to scheduled shift times.
- International/domestic travel: 0%. Nice to Have
- MPOS experience is a plus. Compensation & Benefits
- Welcome to the brand pair of Docs
- Employee discount of 65% off footwear and 50% on accessories
- Rock the latest styles with our Seasonal Pairs
- Transit and parking flexible spending accounts
- PTO and Sick Time
- Our Employee Assistance Program – for when times might get tough
- 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
- DM Foundation, supporting and empowering our communities around the world