Fulfilment Officer

MilestoneHR Solutions - The Faith and Claire Company Limited (Loom Chocolate)

Job Title: Fulfilment Officer

Location: Ikeja/Ogba, Lagos

Employment Type: Full-time

Reports to: Sales & Marketing Manage

Job Description

• We are seeking a reliable, responsible, and detail-oriented Fulfilment Officer to join our team.
• The Fulfilment Officer will be responsible for the timely, accurate, and safe delivery of chocolate and related FMCG products to retail outlets, distributors, and customers.
• The role is critical to maintaining product quality, stock integrity, delivery accuracy, and customer satisfaction in a fast-moving FMCG environment where freshness, speed, and reliability are essential.

Key Responsibilities

Delivery & Distribution:

• Deliver chocolate and FMCG products to assigned routes according to daily delivery schedules.
• Ensure timely deliveries while maintaining high standards of customer service.
• Load and unload delivery vans carefully and in line with food safety practices to prevent product damage.
• Obtain proof of delivery and ensure accurate completion of delivery documentation.

FMCG & Product Handling:

• Handle chocolate and temperature-sensitive products in accordance with company quality standards.
• Ensure appropriate storage conditions during transportation, including temperature protection, monitoring, and ventilation.
• Follow FIFO (First In, First Out) principles when handling stock.
• Inspect products before loading and after delivery and report any damages or discrepancies promptly.

Inventory & Fulfilment Accuracy:

• Pick up and verify orders to ensure accuracy before dispatch.
• Reconcile delivered quantities against invoices and delivery notes.
• Assist with stock counts, returns, and reverse logistics when required.

Vehicle & Safety Management:

• Conduct daily vehicle checks, including fuel, oil, tyres, and cleanliness.
• Maintain the cleanliness and hygiene of the delivery van at all times.
• Report vehicle faults, accidents, and other incidents promptly.
• Comply with applicable road safety requirements and company driving policies.

Customer & Brand Representation:

• Represent the company professionally during deliveries.
• Build positive relationships with customers and retail partners.
• Handle customer queries and delivery issues professionally and escalate when necessary.

Requirements

• Minimum of 2 years' experience in delivery driving, logistics, or FMCG distribution.
• Previous experience handling food products or temperature-sensitive goods is an advantage.
• Proximity to Ikeja/Ogba, Lagos is an added advantage.
• Proficiency in navigation applications such as Google Maps.
• Good knowledge of Lagos roads, route planning, and delivery logistics.
• Strong time-management skills.
• Good numeracy and documentation skills for accurate inventory and delivery records.
• Reliable, punctual, detail-oriented, and customer-focused.

Licensing & Physical Requirements:

• Valid driver's licence suitable for delivery van operation.
• Clean driving record.
• Physically fit and able to safely load and unload goods.
• Willingness to comply with the company's no drug and alcohol policy.

Personal Attributes:

• Reliable, punctual, and detail-oriented.

• Able to work effectively in a fast-paced FMCG environment.

• Honest, trustworthy, and responsible when handling company assets.

• Good communication and customer-service skills.

• Able to work independently and as part of a team.

• Salary and Benefits

• N150,000 – N180,000 monthly.

• Access to staff benefits upon successful completion of the 3-month probation period, including pension, insurance, and other applicable bonuses.

Application Closing Date

Not Specified.