Fulfillment & Logistics Operations Manager

Fulfillment & Logistics Operations Manager

Position Summary

The Fulfillment & Logistics Operations Manager is responsible for leading warehouse, inventory, and fulfillment operations across facilities such as CFS, CY, inland depots, bonded warehouses, and other managed locations. This role combines operational leadership with people management, ensuring safe, efficient, and compliant execution of daily activities while driving productivity, service excellence, and business objectives. The position oversees workforce planning, resource allocation, team development, and continuous improvement initiatives to optimize operational performance and customer outcomes.

Key Responsibilities

• Lead warehouse, inventory, and fulfillment operations to ensure safe, efficient, and compliant execution of daily activities.
• Manage and develop teams through hiring, coaching, mentoring, performance management, and employee engagement.
• Establish operational priorities, allocate resources, and coordinate workflows to meet service, productivity, and quality targets.
• Drive operational excellence through process improvement initiatives, policy implementation, and best practice adoption.
• Monitor performance metrics and operational results, taking corrective actions to achieve business objectives.
• Resolve operational challenges by applying sound judgment, evaluating alternatives, and implementing effective solutions.
• Support business plans and strategic objectives while fostering a culture of safety, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, or related field; equivalent industry experience may be considered.
• Several years of progressive experience in logistics, warehousing, fulfillment, or supply chain operations.
• Previous experience leading frontline or supervisory teams in a warehouse or distribution environment.
• Demonstrated experience managing operational performance, workforce planning, and resource allocation.
• Strong understanding of warehouse safety, compliance, and operational best practices.

Skills

• People leadership, coaching, and talent development

• Warehouse, inventory, and fulfillment operations expertise

• Workforce planning and resource management

• Performance management and productivity improvement

• Operational problem-solving and decision-making

• Continuous improvement and process optimization

• Effective communication and cross-functional collaboration

• Customer-focused mindset with strong business acumen

• Ability to prioritize and execute in a fast-paced environment

• Proficiency with warehouse management systems (WMS) and operational reporting tools

• Company Benefits

• Medical

• Dental

• Vision

• RRSP + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

• Pay Range

Pay Range:

• $65,000k - $72,000k

• Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us.