FSO Engineer Band 2

About the Role FSO Engineer Band 2 is responsible for on-site end-user IT support at client locations, delivering IMACD services, hardware refresh, imaging, and device provisioning. This role covers desktops/laptops, peripherals, mobile devices, telephony, conferencing equipment, and campus infrastructure at dedicated sites, ensuring compliance with client SOPs and asset management processes. What You'll Do

• Provide end-user onsite support for endpoint devices (desktops/laptops) and related system software at client sites.
• Perform approved IMACD (Install, Move, Add, Change, De-install) tasks and break-fix repairs for Windows/Mac hardware onsite for authorized users.
• Deploy, manage and refresh in-scope hardware (less than 10 devices per month per site) at dedicated client sites.
• Facilitate Autopilot-based imaging for new and leaver laptops; coordinate with asset management for compliance.
• Manage fixed telephony and softphones; on-site/field services at client locations.
• Uplift and reimage leaver equipment; coordinate asset management.
• Deploy and configure new hire equipment; handle conferencing/meeting room equipment basic configuration.
• Monitor and manage peripherals and inventory at dedicated sites.
• Support mobiles including iOS devices; MDM profile configuration per SOP documents provided by client.
• Hands & Eyes support for printers, toner replacement, network connectivity inspection, and cabling checks.
• Infrastructure onsite support for servers and network devices; physical inspection, cabling checks, and vendor/OEM coordination; escort to server/data room (dedicated sites only).
• Maintain knowledge of IMACD processes and assist in client policy compliance. What We're Looking For
• Experience in on-site IT support for end-user devices, IMACD processes, and incident/service requests handling.
• Proficiency with Windows and Mac hardware, break-fix repair, and imaging (Autopilot) / desktop provisioning.
• Familiarity with asset management processes and SOPs; ability to coordinate with client teams.
• Knowledge of mobile device management (MDM) and iOS devices; ability to configure per SOPs.
• Experience with telephony (fixed/softphones) and conferencing equipment.
• Ability to work at client sites, travel to dedicated client sites, and communicate effectively with clients and vendors.
• Basic networking knowledge and ability to assist with server/network device inspections and cabling. Nice to Have
• Experience with servers and network devices; hands-and-eyes support in data-center or server-room environments.
• Familiarity with printers beyond basic toner replacement and basic print infrastructure.