About this role
About the Role Frontline Support Associate - German and English language for M Plus Serbia (an Infostud listing). This is a remote/home-based role in a Business Process Outsourcing environment where Customer Care is a core focus. What You'll Do
- Provide frontline customer support in German and English to address inquiries and requests via remote channels
- Maintain high levels of customer satisfaction by delivering timely and accurate assistance
- Collaborate with team members to resolve issues and ensure service quality
- Adapt to flexible shifts (1st, 2nd, and 3rd shifts) as required What We're Looking For
- Fluency in German and English
- Ability to work remotely and handle flexible shifts
- Strong communication and problem-solving skills
- Customer-oriented mindset and ability to work in a team Compensation & Benefits
- Remote work / Work from home
- Flexible working arrangements
- Team events and activities
- Employee discounts
- Flexible shift options (1st, 2nd, and 3rd shift)