About this role
FrontDesk/Receptionist
Orofacial Dental Practice is a reputable multi-speciality dental clinic based in Abuja, Nigeria, known for providing comprehensive oral and digital dental care across multiple branches in the capital city.
FrontDesk/Receptionist Orofacial Dental Practice is seeking a welcoming, detail-oriented, and dependable Medical Front Desk / Receptionist to serve as the face and voice of our practice. In this key administrative role, you will be responsible for managing patient intake, coordinating daily appointment schedules, maintaining accurate records, and keeping the waiting area clean and presentable. Additionally, you will handle patient billing, process claims, and liaise with Health Maintenance Organizations (HMOs) to secure requests and authorizations.
Key Responsibilities
-
Reception and patient experience
-
Greet patients and visitors upon arrival, providing an empathetic, courteous, and professional experience.
-
Handle front desk inquiries in person, answer incoming phone calls promptly, and respond to email queries with professional etiquette.
-
Monitor and ensure the waiting area and reception space are kept clean, sanitized, organized, and welcoming at all times.
-
Scheduling and patient records
-
Schedule, reschedule, and confirm patient appointments using our management system to optimize schedule flow and minimize wait times.
-
Collect, register, and update patient personal information, medical histories, and insurance details accurately while strictly maintaining confidentiality.
-
Billing, claims and HMO coordination
-
Collect copays, deductibles, and self-pay payments at checking or checkout, issuing accurate receipts and maintaining cash drawer reconciliations.
-
Submit pre-authorization and pre-approval requests directly to HMOs for treatments, lab work, or referrals.
-
Prepare, verify, and submit insurance/HMO claims promptly to ensure timely reimbursement and resolve any claim discrepancies or rejections.
-
Required Qualifications and Skills
-
Education: High School Diploma or equivalent required; an associate degree or diploma in medical administration is a plus.
-
Experience: Proven experience as a front desk receptionist, ideally in a medical or clinic setting.
-
Knowledge: Familiarity with HMO processes, claims submission, basic medical billing concepts, and medical terminology.
-
Technical Proficiency: Experience with office management software, Microsoft Office, and Electronic Health Record (EHR) / practice management systems.
-
Interpersonal and other skills: Exceptional verbal and written communication, strong active listening skills, and a patient-centered demeanor; organizational skills; excellent multi-tasking ability, attention to detail, and time management.
-
Work Environment and Physical Requirements
-
Fast-paced healthcare environment requiring frequent interaction with patients, healthcare providers, and insurance representatives.
-
Ability to remain seated for extended periods, perform keyboarding, and periodically tidy or sanitize the waiting room.