Frontdesk Receptionist-Coworker

Who we are (Company introduction)

Coworker is a dynamic and rapidly growing coworking space provider committed to fostering collaborative communities for startups and professionals under Robusta Technology Group. We are seeking a friendly and customer-oriented individual to join our team as a Frontdesk Receptionist.

Position Overview

Be the face of Coworker, RTG’s coworking space, delivering a great customer experience and smooth daily operations that drive sales, occupancy, and revenue.

Outcomes & Scorecard

• Success in this role is measured by:
• Customer response time within 1 hour during working hours
• 100% booking accuracy with no double bookings
• 100% meeting room readiness before scheduled meetings
• Accurate and timely Virtual Office contract and renewal processing
• Maintenance issues reported immediately and followed up until resolved
• Timely coordination on invoices and customer payments
• 100% submission of daily and monthly reports on time
• Strong attendance, professionalism, ownership, and customer service
• Contribution toward membership, meeting room, and workspace sales, occupancy, and revenue targets

Core Responsibilities (Prioritized & Outcome-Oriented)

• Run overall front desk operations
• Own customer experience and communication
• Manage bookings and reservations accurately
• Sell memberships, meeting rooms, and workspaces
• Coordinate meeting rooms and catering
• Manage Virtual Office clients and renewals
• Manage daily operations and maintenance
• Coordinate invoices and customer payments
• Provide community support to members
• Submit daily and monthly reports

Scope & Authority

• Front desk operations and customer experience
• Bookings, reservations, and customer records
• Membership, meeting room, and workspace sales
• Meeting room readiness and catering coordination
• Virtual Office management and renewals
• Daily operations checks and maintenance follow-up
• Daily and monthly reporting

Influence (Secondary / Support)

• Membership pricing, discounts, offers, and contract approvals, which remain with the Brand Manager
• Virtual Office contracts and renewals, prepared and coordinated with the Legal team
• Invoices and receipts submitted to Finance, with follow-up on customer payments; invoice issuance, payment processing, and collections remain with Finance
• Day-to-day space maintenance and operations, reporting and following up on issues (excluding facility maintenance contracts and capital expenditure)
• Internet and system issues, reported to the internal IT team and followed up until resolved
• Vendor performance for cleaning, maintenance, catering, and supplies
• Social media content, with the Brand Manager
• Community events, with the Brand Manager

Requirements

• Bachelor's degree, with 2 years of experience in hospitality, front desk, customer service, or sales roles (coworking is a plus)
• Customer-focused, with strong communication, sales, and problem-solving skills
• Highly organized and detail-oriented, comfortable managing bookings, contracts, and reports
• Proactive and accountable, with a strong sense of ownership
• Proficient in MS Office and booking systems; fluent in Arabic and English

Benefits

• Why work with us?

• Opportunity for professional growth in the dynamic coworking industry.

• Collaborative and supportive team environment.

• Competitive salary and benefits package.

• If you are passionate about building communities, fostering innovation, and shaping the future of coworking, we invite you to apply for this exciting opportunity. Join us in creating a workspace where ideas flourish and connections thrive!