About this role
Front Office Team Member- zero hours contract
Location: Novotel Reading Centre, Reading, United Kingdom Reference: REF124846K Region: Europe and North Africa Job title: Front Office Team Member- zero hours contract
Company: Accor, NOVOTEL Job category: Rooms
Job description Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety.
Qualifications
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Some experience in retail, hospitality or a customer facing role
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Excellent communication skills
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Strong organisational skills
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A positive, can-do attitude
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Additional information
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Hourly rate: £13.45
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Free night stays in UK hotels and up to 30% discount in any Accor Restaurant (T&C applies)
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Discounted hotel rates worldwide in Accor Hotels
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Opportunity to continuously learn and develop with the Accor Academy
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Support for wellbeing in professional and personal lives
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Ability to grow experience across 5000 hotels in over 100 countries
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Participation in initiatives to build a more inclusive and sustainable world
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Eligibility to live and work in the UK to apply for this position
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Due to high volume of applications, only successful candidates will be contacted for the next stage
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Diversity and inclusion
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We promote a welcoming culture and equal opportunities, focusing on qualities and skills in employment and development opportunities. If you have specific needs, let us know so we can consider them.