Front Office Team Member

Front Office Team Member

Mercure London Earls Court, London, United Kingdom ExternalReference REF121286M

Front Office Team Member

Region

Europe and North Africa

Company Description

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing modern, stylish and innovative 12-storey hotel. The hotel is a very unique building resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.

Our mission is to make the impossible possible to realise your dreams.

Job Description

POSITION OVERVIEW

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

WHAT YOU WILL BE DOING:

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Take the initiative to add a personalized experience
• Dealing with payments (credit cards and cash)
• Communicate with guests by email and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests in Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great communication with all departments
• Making sure all important information is passed to the next shift and your colleagues
• Assure the task list has been done
• Being proactive in sorting-out problems
• Working with Opera or related systems is a plus
• Fluency in English

Note: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Additional Information

PERKS FOR YOU:

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in the UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Cycle-to-work scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK

Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

Related jobs

Housekeeping Supervisor

Salary

Location

Mövenpick Hotel Auckland, Auckland, New Zealand

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

MOVENPICK

Job type

Permanent

Locations

Auckland

Job Category

Rooms

Description

• To be successful in your application, you must exhibit the following qualities: Have an outgoing personality with genuine passion for Hospitality Be flexible. You are expected to work a variety of shif

• Reference

• 63c7bed3-0e36-4b22-868b-39f9b22a6af9

• Expiry Date

• 01/01/0001

• Guest Services Agent

Salary

Location

Swissôtel Clark Philippines, Clark Freeport Zone, Philippines

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

SWISSOTEL

Job type

Permanent

Locations

Philippines

Job Category

Rooms

Description

• This position is responsible for delivering warm, efficient, and personalized service throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front Office procedures and uph

• Reference

• 28a089d5-d60f-4526-b49b-d2d498b8dde5

• Expiry Date

• 01/01/0001

• Rooms Division Manager

Salary

Location

Sofitel Gold Coast Broadbeach, Broadbeach, Australia

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

SOFITEL

Job type

Permanent

Locations

Broadbeach

Job Category

Rooms

Description

• A career that lets your passion shine:As Rooms Division Manager, you will lead the end-to-end Rooms operation across Front Office, Guest Experience, Concierge, Housekeeping and Night operations. A hig

• Reference

• b8d31b3c-766c-4e5f-81ad-2449089b0b0f

• Expiry Date

• 01/01/0001

• Guest

Experience

• Host

Salary

Location

Sofitel Gold Coast Broadbeach, Broadbeach, Australia

Experience Level

Entry Level

Job Schedule

Part-Time

Brands

SOFITEL

Job type

Permanent

Locations

Broadbeach

Job Category

Rooms

Description

• A career that lets your passion shine:Create a warm and memorable first impression, welcoming every guest in accordance with Sofitel luxury service standards.

• Assist guests with luggage on arrival and

• Reference

• 79002a6d-b2bd-4149-8f05-80269fcb8cb0

• Expiry Date

• 01/01/0001

• Housekeeping Supervisor

Salary

Location

Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand

Experience Level

Not Applicable

Job Schedule

Full-Time

Brands

M GALLERY

Job type

Permanent

Locations

Queenstown

Job Category

Rooms

Description

• Your Luxury Purpose: To lead the art of immaculate presentation, ensuring each guest feels enveloped in quiet luxury.

• Work alongside the Head Housekeeper and Assistant Head Housekeep er to ensure the ef

• Reference

• 55805e04-02d0-4eeb-8712-387f0637707a

• Expiry Date

• 01/01/0001

• Auditor Nocturno

Salary

Location

Pullman Lima Miraflores, Miraflores, Peru

Experience Level

Mid-Senior Level

Job Schedule

Full-Time

Brands

PULLMAN

Job type

Permanent

Locations

Miraflores

Job Category

Rooms

Description

• Objetivo:Garantizar el correcto cierre de las operaciones diarias del hotel mediante la revisión, conciliación y auditoría de los ingresos, asegurando la confiabilidad de la información financiera y l

• Reference

• a88729ea-939e-4aed-a23e-1663a42f4fc6

• Expiry Date

• 01/01/0001

• Overnight Stewarding & Housekeeping Supervisor (Part-Time)

Salary

Location

Fairmont Chicago - Millennium Park, Chicago, United States

Experience Level

Associate

Job Schedule

Part-Time

Brands

ACCOR

Job type

Permanent

Locations

Chicago

Job Category

Rooms

Description

• The Part-Time Overnight Stewarding & Housekeeping Supervisor is responsible for overseeing overnight Housekeeping cleanliness operations and evening Stewarding operations, with a primary focus on main

• Reference

• 403db967-0a97-4464-9fe7-3bf00a0ffea4

• Expiry Date

• 01/01/0001

• Front Desk Supervisor - AM / PM

Salary

Location

21c Museum Hotel Louisville, Louisville, United States

Experience Level

Entry Level

Job Schedule

Full-Time

Brands

21C MUSEUM HOTELS

Job type

Permanent

Locations

Louisville

Job Category

Rooms

Description

• Reports To: Front Office Manager/Rooms Manage