About this role
Job title: Front Office Supervisor
Accor Job Description
Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
As a Front Office Supervisor, you will:
- Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
- Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
- Assist with reservations, back-office tasks, and guest inquiries
- Handle guest requests and issues professionally, ensuring satisfaction at every step
- Motivate and support your team, helping new team members settle in and thrive
- Ensure compliance with health, safety, and hygiene standards
Qualifications
- Previous hotel or hospitality experience desired
- A positive, can-do attitude and flexibility to work in a fast-paced environment
- Strong multitasking and communication skills
- A passion for guest service and attention to detail
- Willingness to work flexible hours, including weekends and holidays