Front Office Supervisor

Accor Front Office Supervisor

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.

Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

Job Responsibilities:

Supervise daily front office operations, including check-in and check-out procedures.

Ensure excellent guest service and handle guest complaints professionally.

Monitor staff performance and ensure compliance with hotel SOPs.

Coordinate with other departments to ensure smooth hotel operations.

Prepare shift reports and ensure accurate billing and cashiering.

Requirements

• SPM/Diploma in Hospitality Management or a related field is an advantage.

• Previous experience in hotel front office operations.

• Good communication, leadership, and problem-solving skills.

• Able to work shifts, weekends, and public holidays.

• Customer-oriented with a positive attitude.

• Additional Information

• Malaysian Citizen Only

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• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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