Front Office Night Team Member

Front Office Night Team Member

Part-Time

Location: ibis Edinburgh Centre South Bridge - Royal Mile, Edinburgh, United Kingdom

External Reference: REF125449G

Front Office Night Team Member

Region: Europe and North Africa

Salary: 13.95/hour

Required applicants with current right to work in the UK.

What is in it for you:

• ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
• Hotel discounts for your Friends and Family
• Training & Development
• International career opportunities
• 28 days holidays per year (up to 33 with length of service)
• Support your wellbeing in your professional and personal lives
• Recommend a Friend Incentive
• Pension Scheme
• Cycle to work scheme
• Complimentary Staff meal
• Uniform provided

Job Description

As our next Night Receptionist, you…

• Are the ‘face of Ibis Edinburgh Centre South Bridge, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
• Assist in the general running of the hotel at night and support other departments to set up for the next day.
• Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel's services.
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
• Ensure a wonderful guest experience.
• Ensuring that all charges are accurate and posted on a timely basis.
• Handling all calls promptly and professionally.
• Document accurately all internal and guest messages.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Prior experience working with OPERA Cloud is valued

• Fluency in English

• Customer Service

• To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

• Our mission is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

• A job, a career or a calling - whatever brings you here, we have something for you!

• If you feel you are the right candidate for the role as our Front office Night Team Member please click ‘apply’ now! We’d love to hear from you!

• One more thing…

• By working with us, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong

• If you feel you are the right candidate please click ‘apply’ now! We’d love to hear from you!

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

• EN - Reception Agent

• Rixos Premium Magawish Suites and Villas, Hurghada, Egypt

• Reception Agent

• First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience

• Public Area Attendant

• Rixos Al Mairid Ras Al Khaimah, Ras Al-Khaimah, United Arab Emirates

• Rixos Al Mairid is seeking a dedicated and detail-oriented Public Area Attendant to maintain the cleanliness and hygiene of all public spaces within the property. This role is essential in ensuring the quality of the guest experience.