Front Office Manager

Front Office Manager | Opening Mama Shelter Amsterdam (F/M/NB)

Location: MAMA SHELTER AMSTERDAM UPTOWN, Amsterdam, Netherlands

Company Description Mama Shelter is a creator of living spaces and a daily director. These are atypical places where everyone feels at home, born from a blend of influences, freedoms, sensations and emotions. They offer guests a joyful atmosphere and exceptional service at an affordable price. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. We are committed to diversity and inclusion and recruit diverse talent with gender-neutral advertisements.

Job Description Would you like to join us and contribute to write the first pages of this story? You must be fluent in English, being comfortable in Dutch is a plus. Any additional language is a bonus.

THE MISSION Our customers and the reception team are in good hands with you. You ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day. You recruit, train, lead and coordinate the Front Office team in addition to taking on many responsibilities. As head of department, you are the direct spokesperson and create the link between the staff, your team and Management. You are in charge of managing and solving customer issues and complaints to retain our customers. Involved in the marketing of Mama services, you inspire the promotion of our shop (sale and merchandising of products), the restaurant and our events. The customer experience must be perfect and you guarantee it.

Qualifications

• Your leadership is natural and effective; everyone knows that when Mama is not there, the children will play, but Mama can count on you

• You know how to identify talents and develop them

• You know how to mobilize the necessary resources (Human, Financial & Administrative) to succeed

• You know how to drive sales

• With excellent customer relations, you never run out of resources when faced with a customer situation

• Confidentiality is important to you

• You lead by example

• You know how to optimize sales and occupancy

• You enjoy teaching and developing others

• Your Extras

• You are a real leader and know how to motivate your team

• You master Opera Cloud

• You know how to price right and be strategic

• Additional Information

• We organize an initial telephone interview with our People & Culture Team, followed by a remote meeting or a meeting at Mama, and you will receive a response within two to three weeks.

• Diversity and Inclusion

• We are committed to welcoming everyone and respecting differences by focusing on qualities and skills. We aim to provide meaningful employment, a warm culture, excellent working conditions and opportunities for all, including those with disabilities. If you have specific needs, please let us know so we can accommodate them.

• Let your passion shine

• We foster creativity, excellence and progressiveness. We connect with each other and our environment to create a new kind of quiet luxury. Join us to be part of a global team leading the way in local sustainability initiatives and make a meaningful impact.