About this role
Responsible for operations of above mentioned departments ensuring the highest standards of service in accordance with the operating procedures and Kempinski Standards.
Key Responsibilities
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Controlling of the duty roster for sub departments guaranteeing the quality as well as con-sidering the highest personnel cost efficiency.
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Familiar with foreign affairs discipline, understand tourism regulations, and know the basic knowledge of laws and regulations such as public security and fire protection regulations.
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With a strong organization, command, coordination and control management ability, can deal with guest complaints and emergencies.
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Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure.