Front Office Manager

Front Office Manager

The Willard InterContinental Washington

Location: United States, DC, Washington

Hotel: IC - The Willard Washington D.C. (WASHA), 1401 Pennsylvania Ave Nw, 20004

Job number: 170006

Salary

USD 79,000.00 - 85,000.00 YEARLY

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world’s leading hotel and resort companies with a family of 21 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation’s Capital. Since 1818, the Willard InterContinental Hotel has played host to the world’s social and political elite. Often referred to as the ‘Residence of Presidents’, The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About the Front Office Manager position

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

• Engaging with guests to build personal relationships and remedy any complaints

• Conducting regular front office inspections to ensure we’re making the right first impression

• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

• Training team members on PBX procedures and taking the lead during an emergency or crisis

• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration

• 3 years of Front Office/Guest Service experience including management experience

• Must speak fluent English

• Other languages preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

The salary range for this role is $79,000.00 to $85,000.00. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.