Front Office Manager
About this role
About the Role The Front Office Manager leads the front desk team and oversees daily guest service operations at Ignite Hotels’ property in Bozeman, MT. This role focuses on service recovery, brand standards, and smooth front desk operations to deliver memorable guest experiences. The property is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. What You'll Do
- Lead daily front desk operations, including guest arrivals, departures, and service recovery.
- Train, coach, and develop front office team members to deliver excellent guest service.
- Maintain brand, product, and service standards at the front desk and lobby.
- Create and manage front desk schedules to meet business needs and labor targets.
- Monitor guest satisfaction scores and support action plans to improve performance.
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