Front Office Manager

About the Role The Front Office Manager leads the front desk team and oversees daily guest service operations at Ignite Hotels’ property in Bozeman, MT. This role focuses on service recovery, brand standards, and smooth front desk operations to deliver memorable guest experiences. The property is professionally managed by Ignite Hotels, a hospitality management company operating select-service and extended-stay properties across multiple states. What You'll Do

• Lead daily front desk operations, including guest arrivals, departures, and service recovery.
• Train, coach, and develop front office team members to deliver excellent guest service.
• Maintain brand, product, and service standards at the front desk and lobby.
• Create and manage front desk schedules to meet business needs and labor targets.
• Monitor guest satisfaction scores and support action plans to improve performance.
• Handle escalated guest concerns professionally and ensure timely resolution.
• Ensure compliance with hotel policies, procedures, and safety standards.
• Partner with housekeeping, maintenance, and sales to support seamless guest experiences.
• Maintain accurate cash handling, night audit support, and front office reporting.
• Conduct regular inspections of the lobby, front desk, and public areas for cleanliness and appearance.
• Support promotions, local marketing efforts, and guest loyalty initiatives.
• Perform other duties as assigned.
• Reports To: General Manager and/or other designated Company leadership. What We're Looking For
• Experience: Minimum 2–3 years of hotel front desk or guest services experience; supervisory experience preferred.
• PMS: Experience with Opera, Hotel Key, Choice Advantage, or similar preferred.
• Education: High school diploma or GED required; hospitality or business coursework preferred.
• Skills & Abilities: Strong leadership, coaching, and team engagement; excellent guest recovery and conflict-resolution abilities; strong organizational skills; proficient in Microsoft Office and electronic scheduling/email systems; professional communication and service-focused attitude.
• Availability: Scheduling may include evenings, weekends, and holidays based on operational needs. Nice to Have
• Previous PMS experience with Opera, Hotel Key, or Choice Advantage is preferred. Compensation & Benefits
• Salary: $23-$25 per hour; Onsite; Full Time.
• Benefits for eligible employees may include health insurance coverage and paid time off; certain positions may be eligible for additional compensation per Company policy and applicable law.
• Employment may be contingent upon background screening and/or drug testing; EOE status.