Front Office Manager

Front Office Manager – The Grand Tarabya Managed by Accor, Istanbul, Turkey

The Grand Tarabya, Managed by Accor

We are looking for an experienced and guest-focused Front Office Manager to lead our Front Office operations. The ideal candidate will bring a strong luxury hospitality background, a hands-on leadership approach and a passion for creating thoughtful, personalized guest experiences.

Key Responsibilities

• Oversee daily Front Office operations, ensuring seamless arrivals, departures and in-house guest experiences in line with luxury service standards.
• Lead, coach and develop the team, setting clear expectations and fostering a culture of accountability, collaboration and service excellence.
• Anticipate guest needs and oversee VIP arrangements, special requests and guest recognition in close coordination with relevant departments.
• Take ownership of guest feedback and service recovery, resolving concerns promptly and translating recurring issues into operational improvements.
• Work closely with Housekeeping, Reservations, Revenue and other operational teams to ensure accurate room status, effective room allocation and readiness for arrivals.
• Monitor guest satisfaction results and departmental performance indicators, implementing measurable action plans.
• Drive upselling opportunities and promote hotel services while maintaining a personalized, guest-focused approach.
• Manage staffing levels, duty rosters and departmental expenses in line with occupancy, service requirements and budget.
• Ensure the accuracy of guest profiles, billing and cashiering processes, maintaining data confidentiality and compliance with hotel procedures.
• Support the implementation of brand standards, operational audits and continuous improvement initiatives.

Qualifications

• Previous experience as a Front Office Manager or in a comparable Front Office leadership role within luxury hotels is mandatory.

• A proven track record of leading teams and delivering consistently high standards of service in a luxury hotel environment.

• Hands-on experience with Opera Cloud is required.

• Familiarity with Accor systems, operational standards and the ALL – Accor Live Limitless loyalty programme will be considered an advantage.

• Strong expertise in VIP handling, guest recognition, complaint resolution and service recovery.

• Sound understanding of Front Office performance indicators, staffing productivity, cost control and upselling.

• Excellent leadership, communication and organizational skills, with the ability to collaborate effectively across departments.

• A calm, solution-oriented approach and the ability to make sound decisions in a fast-paced operation.

• Fluency in Turkish and English, both written and spoken; additional languages are an advantage.

• A degree in Hospitality Management, Tourism or a related field is preferred.

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