About this role
Job title: Front Office Executive - The Hoxton Bengaluru City
Job Description
What you’ll do…
- Deliver a warm, friendly and memorable welcome to every guest, creating a first impression that reflects The Hoxton's personality and style.
- Manage guest arrivals, departures and room allocations efficiently while ensuring accuracy in all Front Office procedures.
- Build genuine connections with guests, anticipating their needs and creating personalised experiences throughout their stay.
- Handle guest enquiries, requests and feedback with confidence, professionalism and a solutions-focused attitude.
- Maintain an excellent knowledge of the hotel, local neighbourhood and city to provide recommendations and enhance the guest experience.
- Promote hotel facilities, restaurants, bars and experiences while identifying opportunities to upsell rooms and services.
Qualifications
- What we’re looking for…
- Individuals. You're looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
- You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You're not precious. We leave our egos at the door and help get things done.
- You're up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together, we'd have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
- Previous experience in Front Office or Guest Services within a hotel environment is preferred.
- Knowledge of Opera Cloud or similar Property Management Systems.
- Excellent communication skills with a confident, friendly and professional approach.