Front Office Executive

Front Office Executive

Reports To: Hospital Manager / Clinic Administrator Location: Abuja, Nigeria Employment Type: Full-Time Salary Range: 250,000 - 300,000 Monthly Experience Level: 3 - 5 Years Gender Preference: Female (Preferred)

Job Summary

The Front Office Executive serves as the first point of contact for all clients, visitors, and patients, ensuring a warm, professional, and efficient reception experience. This role combines customer service excellence, administrative efficiency, and communication precision to maintain seamless front-desk and operational support within the clinic.

The ideal candidate will possess a pleasant personality, excellent organizational skills, and strong communication abilities, with proven experience in healthcare, hospitality, or aesthetics environments.

Key Responsibilities

• 1. Client Reception & Visitor Management

• Welcome and attend to clients, visitors, and patients in a courteous, professional manner.

• Maintain a clean, organized, and visually appealing reception area at all times.

• Manage visitor logs and ensure proper access control within the facility.

• 2. Communication & Correspondence

• Answer phone calls, respond to emails, and handle all inquiries promptly and professionally.

• Provide accurate information regarding the clinics services, procedures, and schedules.

• Relay messages and coordinate communication between departments effectively.

• 3. Appointment & Schedule Management

• Manage appointment bookings, confirmations, cancellations, and follow-ups.

• Coordinate with doctors, nurses, and technicians to ensure smooth clinic operations.

• Update daily appointment schedules and ensure minimal client waiting time.

• 4. Administrative & Office Support

• Handle documentation, data entry, and filing of patient and administrative records.

• Process client payments, issue receipts, and reconcile daily financial transactions.

• Oversee incoming and outgoing mail, deliveries, and office supply inventory.

• 5. Client Relationship & Experience Management

• Provide personalized service to enhance patient satisfaction and retention.

• Follow up on client feedback, inquiries, and aftercare communication.

• Support marketing and client engagement initiatives, including promotional events and campaigns.

• 6. Operational Support & Coordination

• Assist management in maintaining front-office policies, procedures, and reports.

• Ensure adherence to clinic standards of confidentiality, safety, and service quality.

• Support team members in executing administrative and operational tasks efficiently.

• Required Qualifications & Skills

Education

• Minimum of OND/HND/Bachelors Degree in Business Administration, Hospitality, Mass Communication, or a related field.
• Additional certifications in Customer Service, Office Administration, or Front Desk Management will be an added advantage.

Experience

• Minimum of 3 - 5 years of front office, customer service, or administrative experience, preferably in a healthcare, hospitality, or aesthetics environment.

Technical Skills:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with clinic or appointment management software (EMR systems) is an advantage.
• Strong organizational, multitasking, and documentation abilities.

Soft Skills:

• Excellent verbal and written communication skills.

• Friendly, approachable, and professional demeanor.

• Strong attention to detail and time management.

• Ability to work both independently and collaboratively.

• High emotional intelligence, confidentiality, and composure under pressure.

• Key Competencies

• Customer service excellence and relationship management.

• Professional presentation and interpersonal skills.

• Problem-solving ability and adaptability in a fast-paced environment.

• Positive attitude, initiative, and proactive mindset.

• Compensation & Benefits

• Competitive salary between 250,000 - 300,000 monthly (based on experience).

• Health insurance coverage.

• Performance-based incentives.

• Paid leave and other statutory benefits.

• Career growth and professional development opportunities.

• Supportive and collaborative work environment.