About this role

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Full-Time

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Permanent

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Rooms

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ACCOR

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MERCURE LUCKNOW GOMTI NAGAR, Lucknow, India

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REF125324J

Front Office Executive

Region

MEA SPAC

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Shortlist

Company Description

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Job Description

We are seeking an enthusiastic and detail-oriented Front Office Executive to join our dynamic team in Bengaluru, India. In this pivotal role, you will be the face of our organization, delivering exceptional guest experiences while managing front office operations with professionalism and efficiency. As a Front Office Executive, you will work collaboratively with colleagues across all departments to ensure seamless operations, maintain guest satisfaction, and contribute to our organization's success through your dedication to excellence and customer-focused approach.

Manage daily front office operations, including front desk procedures, reception, cashiering, and reservations with accuracy and efficiency
Provide exceptional, friendly, and professional service to all guests, demonstrating empathy and transparency in every interaction
Develop and maintain a comprehensive understanding of hotel operations, departmental functions, physical layouts, key personnel roles, and current events or group arrivals
Attend to guest requests and credit-related issues with decisiveness and problem-solving skills, escalating to management when necessary
Lead by example in delivering total customer satisfaction, consistently striving to exceed guest expectations
Actively promote and sell special hotel promotions, facilities, and services to guests, demonstrating initiative and enthusiasm
Collaborate with the Guest Service Manager and Assistant Manager to identify opportunities for improving guest service and departmental performance
Support colleagues and management in achieving departmental and organizational goals through collaborative teamwork and transparent communication
Treat all guests and colleagues from diverse cultural backgrounds with respect, sensitivity, and inclusivity
Perform additional duties as directed by management, demonstrating flexibility and a goal-oriented mindset

Additional Information

•Employee benefit card offering discounted rates at Accor hotels worldwide.

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

Apply

Shortlist

Discover a world where life pulses with passion

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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