Front Office Coordinator

GENERAL ACCOUNTABILITY

The Front Office Support is responsible for delivering high-quality, service-oriented support to ensure the office operates smoothly and maintains a clean, welcoming and professional environment. This position is a key part in creating a positive experience for employees and visitors by providing timely, courteous, and proactive assistance across a wide range of office and hospitality functions.

This role helps maintain shared spaces, supports meetings and events, and responds promptly to office needs. This individual in this role serves as a visible and approachable resource in the office, demonstrating reliability, attentiveness and a strong commitment to service excellence in every interaction.

MAIN RESPONSIBILITIES

• Greet and direct visitors in a professional and welcoming manner

• Provide Front Desk coverage during breaks, lunch, and as otherwise needed

• Ensure the reception area and common spaces are tidy, organized, and presentable at all times

• Set up and take down the coffee machine each morning and afternoon

• Set up and take down the popcorn machine

• Assist with set up and take down of conference rooms before and after meetings and events

• Assist with desk readiness and take-down as needed

• Receive, sort, and distribute daily mail, packages, and deliveries

• Maintain tidiness of conference rooms and common areas (dishwasher, whiteboards, etc.)

• Monitor the office for spills, wall scuffs, carpet defects, and other maintenance needs

• Restock breakrooms with drinks, snacks, and supplies, and identify inventory needs

• Assist employees visiting the office with workstation set up

• Run errands outside of the office as needed (e.g., food, supplies)

• Perform scanning, emailing, and filing duties as needed

• Collaborate with the Office Manager and Front Office Lead to ensure smooth daily operations and an exceptional workplace experience

• Adhere to the Compass Company Culture and Core Convictions

• Perform other duties as assigned or requested to support business needs

• REQUIREMENTS / QUALIFICATIONS

• Skills & Abilities

• Welcoming, guest-focused demeanor that creates a positive first impression for employees and guests

• Strong teamwork skills, with a confident and collaborative approach to working with others

• Ability to communicate clearly and effectively with all members of the team, including external partners

• Successful experience working in a team environment

• Self-starter able to operate effectively with minimal supervision in a highly visible environment

• Proficiency with Microsoft (MS) Office Suite

• Strong organizational skills, including the ability to scan, email, and file documents as needed

• Physical Requirements

• Ability to push, pull, lift, and carry up to 25 lbs, with or without reasonable accommodation

• This description is intended to reflect the primary functions of the job.

• However, it is not an all-inclusive listing.

• Further, the job description is subject to change at the discretion of management.