Front Office Coordinator

SoundWorks Hearing Centers, a respected and established network of hearing care providers across the Dallas-Fort Worth (DFW) and East Texas areas, is seeking a friendly, organized, and patient-focused Front Office Coordinator to join their team in Tomball, TX.

Known for a collaborative and growth-focused environment, SoundWorks fosters a culture that values work-life balance, professional development, and employee satisfaction.

Position Overview

The Front Office Coordinator plays an important role in creating a welcoming and positive experience for patients while supporting the daily operations of the hearing care clinic.

This position is ideal for someone who enjoys working with people, is detail-oriented, and can manage multiple administrative responsibilities in a busy healthcare setting.

Key Responsibilities

• Greet patients and visitors, providing a welcoming and professional experience.

• Manage appointment scheduling, confirmations, and patient check-in and check-out.

• Answer incoming calls, respond to patient inquiries, and assist with appointment requests.

• Maintain accurate patient records and update information in the practice management system.

• Enter and update patient insurance information in the system.

• Collect patient payments and process transactions accurately.

• Coordinate with hearing care providers to ensure smooth patient flow and efficient daily operations.

• Assist patients with basic hearing aid inquiries, including coordinating service appointments and repairs.

• Support general office operations, including maintaining supplies, organizing paperwork, and managing correspondence.

• Build positive relationships with patients and provide exceptional customer service.

Requirements

• Previous experience in a medical office, reception, or customer service role preferred.

• Strong communication and interpersonal skills with a patient-first approach.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Comfortable using computers, scheduling software, and electronic patient records.

• Professional, dependable, and able to work both independently and collaboratively.

Benefits

• Health benefits

• Generous paid time off and holidays

• Matching retirement plan

• Supportive and collaborative work environment

• Opportunities for professional growth and development