Front Office - Concierge (VIP)

Job title: Front Office - Concierge (VIP)

Job Description

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As a VIP Concierge you will have the opportunity to provide the highest level of personalized service and creating memorable experiences for our VIP guests. The successful candidate must have a strong understanding of both the hotel and the surrounding area.

Starting Rate: 26.04

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be 30.64

Job Duties Include:

• Deliver exceptional, personalized service to VIP and high-profile guests by coordinating all aspects of their stay, from pre-arrival planning through post-departure follow-up, ensuring seamless and memorable experiences.
• Provide expert knowledge and assistance regarding hotel services, dining, spa, golf, resort activities, local attractions, transportation, and tour arrangements while facilitating reservations and customized itineraries.
• Build meaningful guest relationships through professional meet-and-greet interactions, proactive communication, and personalized attention throughout the guest journey.
• Resolve guest concerns promptly and effectively by empowering colleagues, tracking service recovery efforts, and ensuring all requests and special arrangements are handled with care and efficiency.
• Maintain a professional, collaborative, and service-focused environment by upholding the hotel’s service standards, demonstrating leadership values, and supporting operational systems and administrative duties as required.

Qualifications

Your Skills & Qualifications:

• Minimum 2 year’s previous Hotel experience in Front Office, Guest Services, Concierge or Royal Service

• Les Clefs d’Or membership an asset, or are currently working towards membership

• Degree or Diploma in Hospitality Management is an asset

• Food & Beverage Experience an asset

• Excellent knowledge of Micros-Opera PROPERTY Manager

• Strong working Knowledge of Microsoft Office Suite including Outlook, Word, Excel, Publisher

• Complete knowledge of all hotel’s facilities and tourist attractions/ activities in the Town of Banff

• Clean driving record and Class 5 license

• Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees

• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for 8/meal)

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler

• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

• Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.