Front Office Associate

Front Office Associate

Primary Responsibilities

• Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
• Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Operational Management

• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

• Diploma in Tourism / Hospitality Management

• Fresher or Minimum 6 months to 1 year of relevant experience

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

• Prior experience working with Opera or a related Property Management system

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